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Shweta Ghag

@shwetaghag

Senior Customer Success Specialist at ProMobi Technologies who supported $1.6M+ in ARR and drove adoption-led expansion across B2B SaaS accounts.

India

Message

At ProMobi Technologies, I managed Customer Success for SMB, Mid-Market, and Enterprise accounts across India, APAC, the Middle East, and Africa. I supported renewal readiness for $1.6M+ in ARR and adoption-led expansion.

I monitored customer health and product usage, and led business reviews to identify adoption gaps and align with customer goals. I also partnered with Support, Product, Finance, and Technical teams to address issues and share customer feedback.

At O.C. Tanner, I onboarded clients through program walkthroughs and conducted strategic reviews of program performance. I supported clients including CGI, Mercedes Benz R&D India Pvt Ltd, and Ocwen, and received 5 Appreciate Great Awards.

Earlier, at Zeta, I acquired and managed key accounts including Mercedes Benz India Pvt Ltd, Autodesk, and Tieto India Pvt Ltd. I also made sales presentations, handled negotiations, and worked on upselling and cross-selling to existing clients.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Specialist

ProMobi Technologies

Apr 2024 - Feb 2026 (1 year 10 months)

Managed end-to-end Customer Success for 220+ accounts across India, APAC, Middle East, and Africa, protecting $1.6M+ in ARR and driving ~20% growth through adoption-led expansions. Led business reviews, monitored customer health, and mentored new team members.

Senior Executive – Client Success

O.C. Tanner

Oct 2021 - Apr 2024 (2 years 6 months)

Managed clients like CGI, Mercedes Benz R&D India, and Ocwen, conducting onboarding walkthroughs and strategic reviews. Addressed inquiries, resolved issues, and collaborated cross-functionally to ensure client satisfaction.

Client Success Onboarding Strategic Business Reviews Relationship Management Cross Functional Collaboration Process Improvement Documentation

Assistant Manager

Sodexo Benefits and Rewards Services

Oct 2020 - Oct 2021 (1 year)

Managed 150+ clients across multiple cities in India, ensuring client satisfaction and retention.

Client Management Retention Relationship Management

Client Relationship Manager

Zeta

May 2017 - Oct 2020 (3 years 5 months)

Acquired and managed key accounts like Mercedes Benz India, Autodesk, and Tieto India, making effective sales presentations and handling negotiations. Won the Ultimate Alliance award for exceeding quarterly sales targets.

Sales Account Management Negotiation Lead Generation Cold Calling Upselling Cross Selling