shweta avhad

I've supported mining and infrastructure operations at Epiroc Mining India Limited, working with electrical and mechanical assemblies, panel wiring, circuits, troubleshooting, and testing.

As a Junior Engineer, I completed a one-year apprenticeship and built hands-on knowledge of drill rigs, rock excavation, construction equipment, and surface and underground applications.

At WNS Global Services, I handled multiple B2B and B2C lines of business through inbound and outbound calls, voice, chat, and email support. I drove productivity and quality, raised process-improvement and tool-enhancement tickets, and managed client interactions.

I've also mentored and supported OJT batches while using Jira, Confluence, AutoCAD, Microsoft Word, Excel, and Outlook.