Mr Sam
@mrsam
Aspiring electrical engineer with a focus on organizational development.
IndiaWhat I'm looking for
I am a recent graduate with a B.Tech in Electrical Engineering from Birbhum Institute, where I achieved a commendable 70% in my studies. My academic journey has equipped me with a solid foundation in engineering principles, and I am eager to apply my knowledge in a professional setting.
In my previous role as a Customer Service Representative at Reliance Industries, I honed my communication skills and developed a strong understanding of customer needs. I am passionate about contributing to organizational growth and am committed to leveraging my skills and hard work to make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Chat and Email Associate
TTEC
Served as a Chat and Email Associate, managing customer interactions through digital channels. Ensured customer satisfaction by addressing queries and providing timely solutions.
Customer Service Representative
Reliance Industries
Worked as a Customer Service Representative, handling customer inquiries and providing support through chat and email. Focused on delivering excellent service and resolving issues efficiently.
Education
Degrees, certifications, and relevant coursework
Birbhum Institute of Engineering & Technology
Bachelor of Technology, Electrical Engineering
2017 - 2021
Grade: 70%
Pursued a Bachelor of Technology in Electrical Engineering, focusing on various aspects of electrical systems, circuit design, and energy management.
A.A.M.I.C
Intermediate, General Studies
2014 - 2016
Grade: 52%
Completed Intermediate education with a focus on foundational subjects, preparing for higher studies in engineering.
N.P.H.H.S
Madhyamik, General Studies
2010 - 2014
Grade: 42%
Completed Madhyamik education, covering a broad range of subjects and laying the groundwork for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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