Sankalpa JP
@sankalpajp
I resolve customer issues accurately and streamline service operations.
IndiaWhat I'm looking for
At Conduent Business Services India LLP, I resolved 50+ customer queries daily through phone support while maintaining 95% accuracy in issue resolution and Salesforce CRM case documentation. I consistently met quality, CSAT, productivity, AHT, and service-level expectations.
Previously at Bharat Electronics Limited, I processed 100+ service entries and payment requests in SAP HANA, maintained documentation with 98% accuracy, and coordinated internal training programs. I also built projects in IoT, machine learning, ECG monitoring, and assistive technology for visually impaired individuals.
Experience
Work history, roles, and key accomplishments
Customer Experience Associate II
Conduent Business Services India LLP
Jan 2026 - Jun 2026 (5 months)
Resolved 50+ customer queries daily through phone support, ensuring timely and effective issue resolution. Maintained 95% accuracy in issue resolution and case documentation using Salesforce CRM.
Graduate Apprentice Trainee
Bharat Electronics Limited
Feb 2025 - Feb 2026 (1 year)
Coordinated 10+ internal training programs and employee development activities. Processed 100+ service entries and payment requests using SAP HANA, ensuring accuracy and timely completion.
Intern
Trasccon Interconnections Pvt Ltd
Aug 2023 - Sep 2023 (1 month)
Completed hands-on training in wire harness assembly, including wire stripping, crimping, ferrule insertion, soldering, and cable termination. Collaborated with cross-functional teams to troubleshoot assembly issues and improve production efficiency.
Education
Degrees, certifications, and relevant coursework
JSS Academy of Technical Education
Bachelor of Engineering, Electronics and Communication Engineering
2020 - 2024
Grade: 7.63 CGPA
Bachelor of Engineering in Electronics and Communication Engineering with a CGPA of 7.63.
SJM Independent PU College
Pre-University, Pre-University
2018 - 2020
Grade: 82.3%
Pre-University education with a percentage of 82.3%.
Government Junior College
SSLC, Secondary Education
2017 - 2018
Grade: 89.4%
SSLC (10th grade) with a percentage of 89.4%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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