I am an Electrical Engineer with close to 3 years of experience in customer service. Throughout my career, I have been involved in providing exceptional thought leadership and delivering top-notch customer experience while maintaining compliance and quality. As a mentor, I have trained new recruits and have been proficient in English speaking, allowing me to effectively communicate and resolve issues.
In my most recent role as a Support Specialist at Revolut Operations India Private Limited, I handled customer issues related to international transfers and banking via chat and email. Prior to that, I worked as a customer support agent at TaskUs, where I handled customer issues through chat and voice processes. I was also involved in escalation at the regional level and supervisor calls due to my good knowledge of the process and customer handling efficiency. Additionally, I have experience as an Associate Financial Consultant at Epic Research Pvt. Ltd., where I provided financial advising and customer support for investors and traders from India.
