Open to opportunities

Dharma Sai Teja Eedupuganti

@dharmasaitejaeedupug

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Customer support and operations specialist delivering technical troubleshooting and retention improvements.

India

Message

What I'm looking for

I seek a remote support role covering US hours where I can use technical troubleshooting, reduce repeat tickets, and grow in operations or customer success.

I am a dedicated customer support and operations specialist with over two years of experience troubleshooting technical issues and managing client communications for US-based customers.

I have a proven track record de-escalating frustrated customers, reducing repeat support tickets, and maintaining high satisfaction ratings through clear, patient communication and proactive education.

My background includes hands-on chat and email support, ticket management, and cross-functional collaboration with billing and field technicians, plus project planning experience on a government rural electrification initiative.

I am adaptable, currently learning Python, fluent in English, Hindi, and Telugu, and seeking a remote role supporting US business hours where I can apply my technical support skills and process-improvement mindset.

Experience

Work history, roles, and key accomplishments

Current

Planning Engineer

Current

Eka Chakra Electrical Works

Jan 2020 - Present (6 years 5 months)

Managed planning and coordination for a government rural electrification project (DDUGJY), liaising with field teams and stakeholders to meet project milestones on schedule.

Project Planning Stakeholder Management Rural Electrification Scheduling Reporting Communication

Customer Support Specialist

Tech Mahindra

Nov 2018 - Jun 2019 (7 months)

Resolved internet connectivity and billing inquiries via chat and email, maintaining a high customer satisfaction score and reducing repeat contacts through clear troubleshooting guidance.

Technical Support Chat Support Email Support Troubleshooting Customer Education Windows OS Microsoft Excel

eSupport Officer

Knoah Solutions

Dec 2016 - Apr 2018 (1 year 4 months)

Served as primary contact for cable internet, home phone and hotspot issues, reducing repeat contacts by 20% via customer education and coordinating with billing and technician teams to retain a major client.

Customer Support Troubleshooting Customer Education Cross Functional Collaboration Billing Coordination Communication