Dharma Sai Teja Eedupuganti
@dharmasaitejaeedupug
Customer support and operations specialist delivering technical troubleshooting and retention improvements.
IndiaWhat I'm looking for
I am a dedicated customer support and operations specialist with over two years of experience troubleshooting technical issues and managing client communications for US-based customers.
I have a proven track record de-escalating frustrated customers, reducing repeat support tickets, and maintaining high satisfaction ratings through clear, patient communication and proactive education.
My background includes hands-on chat and email support, ticket management, and cross-functional collaboration with billing and field technicians, plus project planning experience on a government rural electrification initiative.
I am adaptable, currently learning Python, fluent in English, Hindi, and Telugu, and seeking a remote role supporting US business hours where I can apply my technical support skills and process-improvement mindset.
Experience
Work history, roles, and key accomplishments
Planning Engineer
Eka Chakra Electrical Works
Jan 2020 - Present (6 years 1 month)
Managed planning and coordination for a government rural electrification project (DDUGJY), liaising with field teams and stakeholders to meet project milestones on schedule.
Resolved internet connectivity and billing inquiries via chat and email, maintaining a high customer satisfaction score and reducing repeat contacts through clear troubleshooting guidance.
eSupport Officer
Knoah Solutions
Dec 2016 - Apr 2018 (1 year 4 months)
Served as primary contact for cable internet, home phone and hotspot issues, reducing repeat contacts by 20% via customer education and coordinating with billing and technician teams to retain a major client.
Education
Degrees, certifications, and relevant coursework
CVR College of Engineering
Bachelor of Technology, Electrical and Electronics Engineering
Grade: 54%
Completed Bachelor of Technology in Electrical and Electronics Engineering with a focus on core EEE subjects and practical engineering applications.
Availability
Location
IndiaAuthorized to work in
Job categories
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