RSRevathi sri
@revathisri
Detail-oriented Customer Support and Quality Engineer with 6+ years experience.
IndiaWhat I'm looking for
I am a detail-oriented Customer Support and Quality Engineer with over 6 years of experience in the battery management systems and automotive industries. My expertise lies in customer support, quality assurance, and production planning, where I have successfully implemented various testing tools and methodologies to enhance product quality and operational efficiency.
Currently, I work at Jascon Energy Private Limited, where I diagnose and resolve technical issues while maintaining effective communication with clients. My role involves conducting quality checks and ensuring compliance with ISO 9001:2015 standards. I have developed standard operating procedures and control plans that have led to significant process optimizations. My previous experience includes managing production workflows and implementing process improvements that reduced costs and enhanced product quality.
Experience
Work history, roles, and key accomplishments
Quality Engineer
Jascon Energy Private Limited
Aug 2020 - Present (4 years 9 months)
Ensured compliance with ISO 9001:2015 standards through system audits and quality control measures. Developed SOPs and executed root cause analysis for defects, collaborating with RCD for product improvements.
Customer Support Engineer
Jascon Energy Private Limited
Oct 2020 - Present (4 years 7 months)
Diagnosed and resolved technical issues while preparing detailed reports using 8D and Why-Why analysis methods. Managed service engineer assignments and maintained effective client communication, ensuring high levels of customer satisfaction.
Production Planning & Control Trainee
Pricol Limited
Jan 2018 - Feb 2020 (2 years 1 month)
Managed production workflows, analyzing and resolving issues to minimize delays. Evaluated raw materials and equipment, ensuring smooth operations and timely report submission.
Technician Apprentice
BHEL
Jul 2016 - Sep 2016 (2 months)
Configured Cisco switches and media converters, performed optical fiber cable testing, and created network diagrams using Microsoft Visio. Maintained Polycom VC equipment.
Education
Degrees, certifications, and relevant coursework
SCSurya Engineering College
Bachelor of Engineering, Electronics & Communication Engineering
2019 - 2024
Pursuing a Bachelor of Engineering in Electronics & Communication Engineering, focusing on the principles of electronics, communication systems, and their applications in various industries.
PSNRM Polytechnic College
Diploma, Electronics & Communication Engineering
2012 - 2015
Completed a Diploma in Electronics & Communication Engineering, gaining foundational knowledge in electronic circuits, communication systems, and practical skills in the field.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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