Im open for any job which is applicable with my CV and experience
NHOpen to opportunities
nikhil hiran
@nikhilhiran
Remote pro 4+ yrs in customer service & admin | CRM, team management, problem-solving, quick learner
IndiaWhat I'm looking for
🚀 Customer Service & Administration Expert | 4 Years Experience | Remote-Ready
With 3 years of delivering top-tier customer support via chat, calls, and email, I specialize in creating seamless customer experiences that drive satisfaction and retention. I also bring 1 year of high-level administrative expertise, having efficiently scheduled over 1,000 employees while managing daily client interactions.
🔥 Why Hire Me?
✅ Proven ability to handle high-pressure environments with ease.
✅ Exceptional communication skills that build lasting client relationships.
✅ A problem-solving mindset that ensures smooth operations and happy customers.
I thrive in remote settings, bringing dedication, adaptability, and an unwavering commitment to excellence. Ready to elevate your customer experience and streamline operations? Let’s connect!
Experience
Work history, roles, and key accomplishments
M2
Senior Planning Analyst
MNC 2
Mar 2023 - Jan 2025 (1 year 10 months)
Managed scheduling and real-time changes for over 1000 employees, ensuring smooth operations and effective communication with clients. Handled daily interactions to maintain workflow and address any issues.
M1
Customer Support Specialist
MNC 1
Jan 2018 - Jan 2019 (1 year)
Provided customer support through calls, chats, and emails, ensuring customer satisfaction and resolving issues efficiently. Collaborated with sales teams to enhance customer engagement and drive sales.
Education
Degrees, certifications, and relevant coursework
SSSecondary High School
High School Diploma in Commerce, Education in Commerce
2016 - 2018
Grade: 80
Completed secondary education in India, acquiring foundational knowledge and skills necessary for further studies.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
60k-100k USD
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