Liana Robinson

Managed appointment scheduling and maintained accurate patient records in the electronic health record system. Handled data entry tasks related to patient demographics and billing, ensuring all documents were completed accurately.

Verified patient eligibility and benefits for radiology procedures, requested prior authorizations, and documented details in patient records. Collaborated with scheduling to assist with appointments and maintained quality standards.

Conducted outbound calls to verify patient eligibility and benefits, obtained prior authorizations, and documented patient information in the Electronic Health Record. Managed appeals and coordinated peer-to-peer appointments for denied authorizations.

Provided technical support for Ford Pass customers via high volume inbound calls and chat. Assisted with troubleshooting app issues and ensured customer vehicles were synced with mobile app functions.

Assisted members with credit repair solutions and provided insights on credit reports and scores. Updated knowledge base articles with relevant information to improve customer service.

Managed the recovery of auto accident payments by sending ER bills to insurance companies and attorney offices. Followed up on payment postings to ensure timely recovery.

Responded to patient portal requests and managed electronic patient chart requests while ensuring HIPAA compliance. Provided knowledge of CPT codes and coordination of benefits.

Assisted credit union members with various inquiries via phone and email, including debit card issues and account balance transfers. Provided support for credit card and loan payments.