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shubhen dash

@shubhendash

I lead production support, incident management, automation, and cloud operations for payment, EV, telecom, and IoT platforms.

India

Message

At Persistent, I lead support for Wells Fargo’s Payable & Receivable payment-management applications, resolving transaction failures, monitoring scheduled jobs and infrastructure, managing releases, and delivering root-cause analysis within SLA.

I’ve also led India support for Spiro’s EV platform, supported BT’s RSQE ordering tool at Virtusa, and operated Big Basket’s BB Instant IoT vending platform. I use Unix/Linux, SQL, shell scripting, AWS, monitoring tools, and DevOps practices to reduce outages and automate operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Lead

Current

Persistent Systems Limited

Aug 2025 - Present (1 year 1 month)

Leading support for Wells Fargo's Payable & Receivable payment management system, handling transaction failures, deployments, and incident management. Implemented automation using shell scripting and performed root cause analysis.

Unix Shell Scripting SQL AWS ServiceNow Kibana Splunk Incident Management Root Cause Analysis Automation Deployment Configuration Management

Senior Software Engineer

Wissen Technology

Oct 2023 - Aug 2025 (1 year 10 months)

Led the India support team for Spiro, an EV platform in Africa, managing day-to-day issues like battery swapping, rentals, and vehicle onboarding. Contributed to design, development, and bug-fixing in a DevOps model.

DevOps Agile Incident Management Team Leadership SQL Monitoring Athena Jira Confluence

Senior Software Engineer

Virtusa

Nov 2021 - Oct 2023 (1 year 11 months)

Provided support and design for RSQE, BT's ordering tool, handling user issues, enhancements, and deployments. Monitored scheduled jobs and contributed to agile development and bug-fixing.

DevOps Agile SQL Monitoring Incident Management Jira Confluence Shell Scripting

Technical Operation Executive Level 2

Big Basket (Savis Retail Pvt Ltd)

Aug 2018 - Oct 2021 (3 years 2 months)

Managed end-to-end support for BB Instant, India's first unmanned vending machine app, overseeing deployments, maintenance, and P&L for the South Region. Implemented automation and performed root cause analysis.

Shell Scripting SQL Monitoring Incident Management Ng Desk Salt Git P&L management Automation Root Cause Analysis

Production Support Engineer L1

RCS Technology

Feb 2016 - Dec 2016 (10 months)

Provided L1 and L2 production support for a telecom billing project, handling incidents, deployments, and debugging. Coordinated with dependent teams and ensured smooth shift operations.

ITIL Incident Management Monitoring Debugging SQL Shell Scripting Change Management Release Management