Open to opportunities

Shubham User

@shubhamuser4

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Customer service professional with expertise in client relations and support.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with experience in managing client relationships and ensuring high levels of satisfaction. My role as a Senior Customer Service Executive at Eager Engineering Consultant allowed me to act as a primary point of contact for clients, where I managed inquiries and coordinated site visit bookings. I pride myself on my ability to interact effectively with both prospective and existing clients, providing guidance and support throughout the project design consultation process.

Prior to this, I worked as a Senior Associate at WNS for kiwi.com, where I honed my skills in air ticketing and customer service. My experience with GDS software, particularly Amadeus, enabled me to address customer queries efficiently and ensure a seamless travel experience for clients. I am adept at handling both verbal and written communications, and I consistently strive to exceed targets while maintaining a high standard of service.

In addition to my professional experience, I have a solid educational background in engineering, complemented by technical training in Full Stack Java development. I am passionate about leveraging my skills in a challenging role that allows me to contribute to the success of my team and organization.

Experience

Work history, roles, and key accomplishments

Sr. Customer Service Executive

Eager Engineering Consultant

Feb 2024 - Apr 2025 (1 year 2 months)

Acted as a primary point of contact for clients, managing inquiries and coordinating site visit bookings to ensure smooth pre-sales engagement. Interacted with prospective and existing clients through incoming leads, offering guidance and support for project design consultations. Handled a wide range of customer communications related to sales and after-sales service for multiple residential proje

Customer Service Client Management Pre Sales Sales Support Communication Client Relationship Management

Sr. Associate

WNS

Apr 2022 - Dec 2023 (1 year 8 months)

Managed GDS software, Amadeus, for air ticketing and fare searches for both international and domestic customer needs. Resolved customer queries regarding airline ticket availability and schedule timings, demonstrating strong fare calculation and reservation abilities. Handled front office queries, calls, and emails, ensuring timely follow-up and achieving targets while maintaining high levels of

Fare Calculation Customer Service Email Communication

Education

Degrees, certifications, and relevant coursework

Matoshri College of Engineering and Research Centre

Bachelor of Engineering, Electrical Engineering

Grade: 71.94 % or 6.23 CGPA

Activities and societies: Successfully organized college events as an EESA coordinator; District level football player; Cultural Secretary in College.

Focused on core electrical engineering principles, including the design of machines, microprocessors, and micro-controllers. Gained knowledge in photovoltaic solar power generation.

Shatabdi Institute of Technology

Diploma, Mechanical Engineering

Grade: 61 %

Activities and societies: Event Head of Intercollege sports.

Studied mechanical engineering subjects such as design of machines, industrial fluid power, and refrigeration and air conditioning. Completed a project on 'Zero Consumption of Bobbin'.