Open to opportunities

Ashim Shah

@ashimshah

Message

Motivated individual seeking a customer service role.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a motivated individual with strong communication and problem-solving skills, dedicated to delivering exceptional customer support. My experience as a Customer Service Trainee and later as an Executive Customer Service at Highland Air And Ocean Logistics has equipped me with the ability to manage customer service operations effectively and build positive relationships that drive satisfaction and loyalty.

Throughout my professional journey, I have honed my skills in documentation, customer support, and freight forwarding. I actively contributed to decision-making processes as a Student Council Member at NAMI, where I organized events and represented student interests. My commitment to continuous learning and adaptability has been key to my success in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Executive Customer Service

Highland Air And Ocean Logistics Pvt Ltd

Jul 2024 - Present (11 months)

Managed customer support and documentation, ensuring smooth freight forwarding operations. Utilized strong communication skills to enhance customer satisfaction and resolve issues efficiently.

Customer Support Documentation Customer service management Communication

Customer Service Trainee

Highland Air And Ocean Logistics Pvt Ltd

May 2024 - Present (1 year 1 month)

Trained in customer service operations and management, focusing on effective communication and documentation. Supported the team in daily tasks and learned about freight forwarding processes.

Communication Customer Service Operations Documentation Problem Solving

Education

Degrees, certifications, and relevant coursework

GEMS

SEE, General Studies

Grade: 3.70

Completed secondary education with a GPA of 3.70. Developed foundational knowledge across various subjects.

GIHE/Proliﬁc

+2 Management, Management

Grade: 2.64

Studied management principles and practices, achieving a GPA of 2.64. Gained insights into business operations and administration.

NAMI

BBA, Business Administration

Grade: Second class division

Activities and societies: Student Council Member (2022-2024): Actively contributed to decision-making processes, organized events, and represented student interests.

Pursued a Bachelor of Business Administration, graduating with a second-class division. Acquired comprehensive knowledge in business management, finance, and marketing.