Shubham Sharma
@shubhamsharma41
I resolve enterprise production incidents across observability, databases, Kubernetes, and cloud platforms.
IndiaWhat I'm looking for
At Elastic Technologies, I resolve high-visibility Sev1/Sev2 enterprise incidents across the Elastic Stack, distributed systems, microservices, and cloud and on-premises environments. I use telemetry, observability, and root cause analysis to improve reliability, maintain 99.98% uptime, and protect data integrity.
I've built Python and Bash automation for VM provisioning and diagnostic data collection, reducing MTTD/MTTR by 75%. I also partner with Product, Engineering, Sales, and Customer Success teams to turn customer feedback and recurring issues into product improvements, technical health checks, and stronger renewals.
Previously at AdaptiveMobile Security (ENEA), I supported global telecom customers across Linux, SQL, Oracle, MariaDB, monitoring, messaging security, and network troubleshooting. I enjoy mentoring support engineers, writing practical troubleshooting content, and helping customers become more self-sufficient.
Experience
Work history, roles, and key accomplishments
Served as a trusted technical advisor for enterprise customers, providing architecture guidance and troubleshooting expertise to improve production reliability across Observability systems. Diagnosed complex performance and production issues across distributed systems and microservices, ensuring 99.98% uptime and high availability.
Education
Degrees, certifications, and relevant coursework
The Technological Institute of Textile & Sciences
Bachelor of Technology, Electronics & Communication Engineering
2015 - 2019
Bachelor of Technology in Electronics & Communication Engineering from The Technological Institute of Textile & Sciences, Haryana, India, from 2015 to 2019.
Guru Harkrishan Public School
High School Diploma, General Studies
2013 - 2015
High School education from Guru Harkrishan Public School, Delhi, India, from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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