At ECHT Conglomerate Pvt. Ltd. - Entartica SeaWorld, Barnala, I resolve guest complaints and booking escalations, coordinate communication across sales, ticketing, and guest-facing operations, and maintain CRM records and MIS/DSR reports. Proactive engagement improved customer conversion by 25% and average transaction value by 18%.
At ASAP.com, I worked fully remotely and handled the customer journey from first inquiry to deal closing through email and chat. I created customized travel itineraries and negotiated pricing and itinerary details, achieving a 50%+ deal closing rate.
Earlier, I managed guest relations and service recovery at Hotel Urban Classic, maintaining 90%+ guest satisfaction. Across hospitality and restaurant roles, I also handled customer escalations and order and billing issues, and increased average bill value by 15% through proactive engagement.
