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Manav Shahi

@manavshahi

Hospitality reservation and front-office leader with 4+ years driving guest experience, OTA channel management, and team performance.

India

Message

What I'm looking for

I’m looking for a hospitality leadership role where I can own reservations and front-office performance, optimize OTA-driven revenue, and lead teams to deliver consistently excellent guest experiences through strong MIS reporting and operational coordination.

I’m a Hospitality and Front Office professional with 4+ years of experience in hotel operations, guest relations, reservations, vendor coordination, and property management. I specialize in delivering smooth guest experiences through effective front office and booking workflows.

As a Reservation Assistant Manager at Bloom Hotels, I manage centralized reservation operations for 75+ hotel properties across India. I handle booking confirmations, modifications, and guest queries through calls, emails, and OTA channels, while keeping inventory updates and room availability aligned across platforms.

In property leadership, I’ve served as a Property Manager at The Altruist Hotel, Gurgaon, overseeing housekeeping supervision and team coordination. I also created and managed marketing budgets, led market research, mentored a high-performing team, and ensured brand consistency across marketing channels and materials.

Earlier roles as a Front Office Executive and Front Office Associate strengthened my operational foundation—guest check-ins/check-outs, walk-in handling, reservation inquiries, PMS usage, and OTA coordination. I’m experienced with PMS workflows, Microsoft tools, HubSpot CRM, and OTA platform management to maintain hospitality standards and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Reservation Assistant Manager

Current

Bloom Hotels

Aug 2025 - Present (10 months)

Manage centralized reservations for 75+ hotel properties across India, handling booking confirmations, modifications, cancellations, and guest queries via calls, emails, and OTA channels. Maintain reservation inventory and room availability while generating reservation MIS/operational reports and leading a 20+ member team across three shifts.

Hotel Reservations Reservation MIS Reporting Team Coordination Revenue Optimization

Property Manager

The Altruist Hotel

Oversee property operations including housekeeping supervision and front-office coordination to ensure smooth guest experience. Create and manage marketing budgets, conduct market research, and lead/mentor a marketing team to improve ROI and maintain brand consistency.

Housekeeping Supervision Property Operations Marketing Budget Management Market Research Team Leadership Brand Consistency Vendor coordination

Front Office Associate

Good Time Resort

Manage front desk operations including guest check-ins/check-outs, visitor handling, and reservation coordination to keep daily operations running smoothly. Handle guest queries and maintain guest records through calls, emails, and basic administrative support.

Front Desk Operations Guest Check In Out Reservation Coordination OTA Booking Support Administrative Support Communication Guest check in out

Front Office Executive

Altruist Hotel

Run daily front desk operations including guest check-ins/check-outs, walk-in handling, and reservation inquiries across OTA channels. Maintain guest records, support administrative activities, and coordinate with housekeeping/maintenance to ensure room readiness and guest satisfaction.

Front Desk Operations Guest Check In Out OTA Booking Management Customer Service Microsoft Excel Vendor coordination HubSpot CRM Guest check in out

Education

Degrees, certifications, and relevant coursework

Deshbhagat University

B.Sc. in Hotel Management, Hotel Management

Completed a B.Sc. in Hotel Management with experience supporting hotel operations, guest relations, reservations, and administrative coordination across hotels and service apartments.