shubham mankar
@shubhammankar
I deliver IT infrastructure, service delivery, and security compliance outcomes.
IndiaWhat I'm looking for
I've delivered IT infrastructure and service delivery outcomes at Wipro Technologies, NTT Data, CGI, and Infosys BPM Ltd. At Wipro, I managed four automotive lighting IT projects end to end, maintaining 100% SLA and 95% KPI performance.
I've implemented and maintained more than 20 in-house servers, coordinated incident handling across IT teams and vendors, and led training sessions that improved productivity and self-awareness. At NTT Data, I developed a service catalogue that improved service delivery by 25% while supporting problem management and infrastructure demand analysis.
My background also includes Active Directory architecture, SIEM tuning, VPN and MPLS firewall configuration, risk registers, ISO 27001 controls, and audit readiness. I focus on strengthening client satisfaction, operational efficiency, and reliable project delivery.
Experience
Work history, roles, and key accomplishments
Managed 4 automotive lighting IT projects end-to-end, achieving 100% client satisfaction and retention. Coordinated cross-functional teams to maintain 100% SLA and 95% KPI, and led training sessions improving productivity by 5-7%.
Conducted gap analysis for infrastructure programs and coordinated with IT and business leadership. Addressed 50+ unique inquiries, increasing client satisfaction by 20% and team efficiency by 10%, and developed a service catalogue improving service delivery by 25%.
Managed call records, offline tasks, and emails to ensure client satisfaction. Steered AD architecture and infrastructure, enhanced threat detection accuracy by 40% through SIEM tuning, and configured VPN and MPLS firewall configurations.
Senior Process Engineer
Infosys BPM Ltd
Mar 2017 - Jan 2019 (1 year 10 months)
Maintained risk register for account assets and procurements, ensuring compliance for audits. Implemented ISO 27001 security controls across sites and monitored project tasks in alignment with PMP, ITIL, and ISO 27001 standards.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
Bachelor of Computer Application, Computer Application
Grade: 57%
Completed a Bachelor's degree in Computer Application with a focus on computers.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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