Open to opportunities

Shubham kumar

@shubhamkumar36

Message

Fraud Risk Investigator and French interpreter focused on accurate, compliant investigations and threat mitigation.

India

Message

What I'm looking for

I’m looking for a role where I can combine risk management, fraud investigation, and bilingual communication to protect customers and ensure compliance. I want a team that values accuracy, measurable results, and continued professional development.

I deliver precise French-English interpretation and translation while simultaneously supporting risk investigations grounded in accuracy, reliability, and cultural nuance. I’m known for bridging communication clearly between stakeholders and for maintaining confidentiality when handling sensitive information.

In risk management and fraud investigations, I identify and mitigate potential threats through analytical thinking, problem-solving, and careful recordkeeping. I’ve led investigations to determine appropriate course of proceedings, delivered professional testimony to support case evidence, and ensured compliance with accounting standards and regulations.

I also strengthen operational quality by collaborating cross-departmentally, supervising field investigators, and contributing to automated monitoring for potential risks. From investigative training seminars to advanced prompt engineering for LLMs, I continuously develop tools and practices that improve efficiency, accuracy, and measurable results.

Experience

Work history, roles, and key accomplishments

Fraud Risk Investigator

Amazon Development Center India Pvt. Ltd.

Oct 2020 - Feb 2026 (5 years 4 months)

Conducted French-specialist fraud risk investigations by communicating in French and English with buyers, merchants, and internal stakeholders to identify errors and minimize fraudulent activity risks. Maintained compliant investigation records, supported automated risk monitoring initiatives, and supervised/assisted field investigators.

French English Interpretation Fraud Investigation Risk Management Supervision & Stakeholder Collaboration

French Interpreter, Data Analyst

EXL Services India Private Limited

Jun 2019 - Aug 2020 (1 year 2 months)

Provided French-English mediation and interpretation between English-speaking and French-speaking team members to support travel operations and stakeholder communication. Translated promotional materials into French content, supported internal audits with detailed reporting, and maintained confidentiality on sensitive information.

French English Interpretation Data Analysis Finance Support Audit Reporting Confidentiality Excel

French Interpreter, Customer Support

Concentrix Daksh India Pvt. Ltd.

Jun 2018 - Feb 2019 (8 months)

Handled inbound customer calls and requests in a bilingual French role, resolving concerns quickly and escalating major issues to supervisors. Identified root causes of product/service complaints, maintained high professionalism under pressure, and delivered training sessions for customer service representatives.

Customer Support Call Handling Dispute Resolution Root Cause Analysis Customer Satisfaction Bilingual Mediation (Oral Written)Escalation Management Training & Enablement