Laxminarayan MIshra
@laxminarayanmishra
I investigate fraud risk and trust and safety operations at Amazon.
IndiaWhat I'm looking for
I've spent 7+ years at Amazon, leading fraud and risk investigations, account analysis, OTC claims, and PQ operations while meeting SLA, productivity, and quality goals. I investigate more than 1,000 OTC claims monthly with 98% quality compliance and manage 800+ PQ investigations monthly with 98% accuracy.
I've progressed from Customer Service Associate to Investigation Specialist, reduced escalation turnaround time by 13%, and trained and mentored new investigators. My background also includes fraud control, reporting, SME operations, and training in communication and computer applications.
Experience
Work history, roles, and key accomplishments
Lead fraud and risk investigations, account analysis, OTC claims and PQ operations while meeting SLA, productivity and quality goals.
Education
Degrees, certifications, and relevant coursework
Makhanlal Chaturvedi National University
Bachelor of Computer Applications, Computer Applications
Pursued a Bachelor of Computer Applications (BCA) degree, gaining foundational knowledge in computer applications and programming.
Kendriya Vidyalaya No.1
Higher Secondary, General Studies
Completed higher secondary education, building a strong academic foundation.
Jawahar Navodaya Vidyalaya
Secondary, General Studies
Completed secondary education, developing core academic skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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