At Amazon India, I investigate high-risk customer accounts and transaction activity across 20+ global marketplaces, maintaining a 97–98% quality score.
I resolve more than 200 investigation cases each month using internal tools, advanced Excel, SQL, and policy-based risk analysis. I analyse customer behaviour, transaction history, and account activity to identify fraud patterns, contribute to emerging Modus Operandi analysis, and escalate key observations to stakeholders.
I've partnered with Payments, KYC, and other teams to improve workflows, reduce false positives, and support stronger customer resolution outcomes. I also mentored approximately 30 new investigators through onboarding, knowledge transfer, and quality expectations.
