shruti soam
@shrutisoam
Trust & Safety analyst specializing in quality audits, data-driven insights, and operational improvements.
IndiaWhat I'm looking for
I am a detail-oriented Trust & Safety professional with over two years of hands-on experience in quality audits, risk assessment, and investigative review. I lead QC functions, mentor junior analysts, and deliver clear, actionable audit reports that drive compliance and operational improvements.
My technical toolkit includes SQL, Power BI, Excel (Pivot Tables, VLOOKUPs), Python, and Looker Studio, which I use to identify trends, track key metrics, and produce monthly and quarterly quality summaries. I collaborate cross-functionally to resolve escalations and implement process and tool enhancements.
I hold a B.Tech in Civil Engineering and certifications including Google Data Analytics and Google AI Essentials. I have been recognized as a Star Performer and have led award-winning project teams, reflecting my commitment to consistent, measurable impact.
Experience
Work history, roles, and key accomplishments
Experience Analyst
Apna Time Tech Private Limited
Dec 2023 - Present (1 year 10 months)
Led the QC function within Trust & Safety, conducting audits of investigations to ensure policy compliance and preparing Excel-based audit reports that identified trends and improvement areas. Mentored junior analysts and tracked key metrics to drive operational efficiency and quality improvements.
AIQuality Associate
Amazon India
Sep 2023 - Dec 2023 (3 months)
Conducted audits of QA systems and supplier performance to ensure adherence to internal standards, resolved customer complaints with corrective measures, and generated reports that supported quality improvement strategies.
Content Review Intern
KIET Group of Institutions
Oct 2022 - Feb 2023 (4 months)
Moderated user-generated content on social platforms following brand guidelines, reported inappropriate content, and collaborated on content management strategies to maintain platform standards.
Education
Degrees, certifications, and relevant coursework
Krishna Group of Institutions, Ghaziabad
Bachelor of Technology, Civil Engineering
Grade: 8.42
Completed a Bachelor of Technology in Civil Engineering with a GPA of 8.42 in June 2023.
Dayawati Modi Academy, Meerut
Intermediate, Science
Grade: 9.8
Completed Intermediate (Science) with a GPA of 9.8 in May 2019.
Availability
Location
IndiaAuthorized to work in
Job categories
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