@shishirsingh1
Quality Analyst at Ienergizer improving Trust & Safety moderation through KPI dashboards and Lean Six Sigma process optimization.
IndiaAt Ienergizer, I work on Trust & Safety quality, where I created performance and KPI dashboards with Looker Studio and Excel to track queue health and reduce evaluation gaps across moderation teams.
I apply Lean Six Sigma root-cause analysis to complex safety-policy cases and develop training, calibration sessions, and quality scorecards. At Info Edge, I supervised data verification workflows and partnered with engineering and product teams to address data anomalies and software bugs.
Work history, roles, and key accomplishments
Next Leap
Jan 2026 - Present (9 months)
Participated in an intensive program focused on technical ecosystems, metrics strategy, and software execution. Developed understanding of client-server architecture, API frameworks, and A/B testing design.
Ienergizer
Oct 2021 - Present (5 years)
Led mentorship and training initiatives to upskill agents and junior analysts, improving team compliance. Architected performance dashboards using Looker Studio and Excel to track queue health and reduce evaluation gaps.
Supervised data verification workflows to ensure compliance and content quality. Partnered with engineering and product teams to resolve data anomalies and software bugs.
Resolved critical customer escalations and mapped recurring pain points to provide engineering teams with feedback for process optimization.
Degrees, certifications, and relevant coursework
Product Management Fellowship, Product Management
2026 -
Ongoing Product Management Fellowship focusing on technical ecosystems, metrics strategy, and software execution.
Improved decision-making skills with Excel pivot Tables, Excel
Completed course on improving decision-making skills with Excel pivot tables.
Lean Six Sigma Certification, Lean Six Sigma
Certified Lean Six Sigma practitioner.
Leaders as Coaches, Leadership
Completed Leaders as Coaches training.
Owner Acquisition, Owner Acquisition
Completed Owner Acquisition training.
Workplace Professionalism, Professionalism
Completed Workplace Professionalism training.
Productivity of Time, Time Management
Completed Productivity of Time training.
Basic Excel Skills, Excel
Completed Basic Excel Skills training.
Leaders as Coaches - Application, Leadership
Completed Leaders as Coaches - Application training.
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce degree.
Software and tools used professionally
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