At Accenture Solutions Pvt Ltd, I review and audit chat and moderation decisions for accuracy, quality, and adherence to platform policies. I deliver structured feedback to agents and identify error trends that contribute to operational quality improvements.
I’ve delivered 200+ quality audits per month with 98% accuracy. I also update SOPs and take part in calibration sessions with internal and client stakeholders.
Previously, as a Trust & Safety Associate at Accenture, I analyzed social media content against community guidelines and policy frameworks. I also prepared performance reports and worked with QAs and trainers to support correct decision-making.
Earlier, at Intelenet Global Services, I handled customer inquiries about payment status, account issues, and debt recovery, while updating CRM records and following process requirements. I hold a Microsoft Power BI Data Analytics Certification and have studied SQL, Python, Tableau, and Agentic AI.
