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Praveen Patel

@praveenpatel1

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Trust & Safety and AI training specialist improving model and human decision quality.

India

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What I'm looking for

I seek roles where I can lead Trust & Safety and AI training programs, drive data‑driven quality improvements, mentor teams, and collaborate cross‑functionally to reduce harm while preserving user experience.

I am a Trust & Safety and AI training specialist with 8+ years improving human and model decision quality across US, EU, and APAC. I design prompt–response pairs, conversation flows, and evaluation rubrics; curate and label datasets; run human‑in‑the‑loop feedback loops; and perform rigorous factuality checks, tone/style alignment, and iterative error segmentation to raise LLM and speech/NLP accuracy while reducing harmful content exposure.

I have led multi‑BPO governance, built Power BI/SQL dashboards for drift detection, and structured training and policy enablement for large moderator and QA populations. Notable results include lifting pre‑appeal accuracy from 73.54% to 85% and sustaining 98–99% post‑appeal accuracy, doubling AI detection rates through improved labeling, and earning multiple special contribution awards for Trust & Safety initiatives.

Experience

Work history, roles, and key accomplishments

Current

Trust & Safety Specialist

Current

Bytedance India Pvt. Ltd.

Jan 2020 - Present (5 years 9 months)

Designed and ran human-in-the-loop training, prompts, conversation flows, and evaluation rubrics that sustained 98–99% post-appeal accuracy and improved human accuracy by 9–12% through targeted RCA and calibration cycles.

Trust & Safety Prompt Engineering Data Annotation Quality Assurance Power BI SQL Vendor Management

QA Subject Matter Expert

Bytedance India Pvt. Ltd.

May 2022 - Jul 2024 (2 years 2 months)

Led RCAs and deployed decision-tree fixes that reduced mis-moderation and improved policy enforcement accuracy across scale, while coordinating with Policy and Communications on escalations and calibrations.

Root Cause Analysis QA Processes Escalation Management Reporting

QA Specialist

Bytedance India Pvt. Ltd.

Jan 2020 - Apr 2022 (2 years 3 months)

Reviewed sensitive content with high accuracy, ran sampling reviews and feedback loops, and supported labeling policy optimization and vendor policy cascading during rapid scale-up.

Content Moderation Policy Cascading Audit

Senior Content Moderator

Accenture Services Pvt. Ltd.

Apr 2018 - Jan 2020 (1 year 9 months)

Reviewed high-risk UGC at scale, created reporting views to surface abuse patterns, investigated and escalated harmful content, and mentored junior staff to improve team performance.

Content Moderation Reporting Mentoring Trend Analysis QA Process Improvement

Senior Associate

Netscribes (India) Pvt. Ltd.

Dec 2016 - Jan 2018 (1 year 1 month)

Handled real-time customer queries and social media monitoring, maintained delivery SLAs, tracked conversations and competitor activity, and performed sentiment classification.

Customer Support SLA Management Sentiment Analysis)Data Tracking Classification Reporting Client Communication Sentiment Analysis

Associate

Accenture Services Pvt. Ltd.

Feb 2014 - Jul 2016 (2 years 5 months)

Reviewed content per client policies, maintained and improved training curriculum, performed audits and error analyses, and coached reviewers to improve team quality.