Praveen Patel

Designed and ran human-in-the-loop training, prompts, conversation flows, and evaluation rubrics that sustained 98–99% post-appeal accuracy and improved human accuracy by 9–12% through targeted RCA and calibration cycles.

Led and mentored a 15-member global QA team for Trust & Safety, built fraud detection workflows improving detection by 20% and reduced takedown time to under 60 minutes while maintaining 96–99% vendor accuracy.

Led RCAs and deployed decision-tree fixes that reduced mis-moderation and improved policy enforcement accuracy across scale, while coordinating with Policy and Communications on escalations and calibrations.

Reviewed sensitive content with high accuracy, ran sampling reviews and feedback loops, and supported labeling policy optimization and vendor policy cascading during rapid scale-up.

Reviewed high-risk content with 98% accuracy and 40s AHT, conducted root cause analyses and reduced false positives by 8–10%, and escalated illegal content to law enforcement.

Reviewed high-risk UGC at scale, created reporting views to surface abuse patterns, investigated and escalated harmful content, and mentored junior staff to improve team performance.

Handled real-time customer queries and social media monitoring, maintained delivery SLAs, tracked conversations and competitor activity, and performed sentiment classification.

Reviewed content per client policies, maintained and improved training curriculum, performed audits and error analyses, and coached reviewers to improve team quality.

Maintained 97% accuracy reviewing ads, trained 50+ new hires and audited teams to achieve 96% accuracy.

Grade: 72%

Completed Bachelor of Commerce with 72% focusing on commerce and economics coursework.

Completed a Bachelor of Commerce program with coursework in commerce and related business subjects, graduating in 2013.

Grade: 68%

Completed Higher Secondary Certificate (HSC) in Commerce with 68%.

Grade: 73%

Completed Secondary School Certificate (SSC) with 73%.