Open to opportunities

Samiya Shaikh

@samiyashaikh

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Salesforce QA Analyst with extensive experience in testing and integration.

India

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and professional growth.

I am a Salesforce QA Analyst with extensive experience in testing Salesforce.com CRM solutions. My expertise lies in testing configurations and customizations, utilizing both declarative and Apex programming. I have a strong background in end-to-end solution testing, consulting, and requirement gathering, particularly in the healthcare and financial services domains.

Throughout my career, I have successfully collaborated with cross-functional teams to deliver high-quality Salesforce solutions. I have worked with renowned pharma and life science companies in the US, providing Salesforce Health Cloud solutions, as well as with major banking and financial services firms, implementing Salesforce Financial Services Cloud solutions. My analytical skills and problem-solving abilities have been key in managing testing processes and ensuring compliance with business needs.

I am currently preparing for AI certifications to further enhance my skill set and stay updated with the latest technologies. My goal is to leverage my diverse experience in Salesforce to contribute to innovative projects and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Salesforce QA Analyst

Current

Zenosys Inc

Jan 2024 - Present (1 year 6 months)

Tested Salesforce Financial Services Cloud for a retirement planner firm, focusing on new account opening and maintenance processes. Validated profiles, roles, custom objects, page layouts, workflows, and reports, ensuring data integrity and security.

Salesforce Cloud Salesforce Lightning Apex SOQL SOSL Azure DevOps MS VS Code Data Loader Custom Objects Layout

Salesforce QA Analyst

Avid

Oct 2022 - Present (2 years 9 months)

Managed Salesforce Sales, Service Cloud, and Partner Community, supporting a large customer database and user base. Handled Classic to Lightning migration, enhanced domain releases, and data management, ensuring seamless operations and user adoption.

Salesforce Sales Cloud Service Cloud CPQ Apex Data Loader Agile Visualforce Lightning Components

Salesforce QA Analyst

Elite Innovative Solutions

Oct 2019 - Present (5 years 9 months)

Tested Salesforce Health Cloud for a healthcare project with complex modules for clinical, commercial, and CRM. Validated patient management, care plans, and hospital data, ensuring compliance and data integrity.

Apex SOQL SOSL Azure DevOps MS VS Code Data Loader Lightning Components Salesforce Security Model Workflows

Senior Salesforce Consultant

Acidaes Solutions

Jun 2016 - Present (9 years 1 month)

Provided CRM consulting to banking and financial services clients, focusing on Salesforce Sales and Customer Service Management. Developed and tested banking CRM applications, ensuring compliance with corporate IT and banking standards.

Salesforce Sales Cloud Service Cloud Data Migration Jira Agile SQL Server Oracle SAP

Junior CRM Analyst

L&T Infotech

Aug 2013 - Present (11 years 11 months)

Provided L3 support for Citibank's Customer Onboarding process on CRM, focusing on process improvements and cost savings. Tested various Salesforce.com objects, including Accounts, Contacts, Reports, and Dashboards, ensuring data accuracy and security.

Salesforce Sales Cloud Data Loader Workflows Excel Force.Com IDE Profiles Reports Dashboards

Education

Degrees, certifications, and relevant coursework

Mumbai University

Bachelor of Engineering, Electronics & Telecommunication Engineering

Grade: 3.43

Completed a Bachelor of Engineering in Electronics & Telecommunication Engineering, achieving First Class with Distinction. The curriculum covered fundamental engineering principles and specialized telecommunication topics.