Umar Farook
@umarfarook1
PMP-certified project manager delivering complex IT projects and agile transformations.
IndiaWhat I'm looking for
I am a PMP- and CSM-certified project manager with over 10 years' experience leading cross-functional software teams in agile environments, delivering complex IT projects and driving customer-centric outcomes. I specialize in stakeholder engagement, risk management, resource planning, and business analysis.
At Infosys I lead end-to-end delivery and oversee production support using ServiceNow, ensuring SLAs and smooth post-deployment performance. I mentor teams, implement performance initiatives, and leverage SAP Commerce (Hybris), Jira, Confluence, and CI/CD practices to drive continuous improvement.
Experience
Work history, roles, and key accomplishments
Led end-to-end delivery of complex IT projects including scoping, estimation, risk management and resource allocation to ensure timely, high-quality delivery. Managed client relationships and production support via ServiceNow, enforcing SLAs and improving incident resolution and team performance.
Associate Project Manager - Scrum Master
Hormann
Jun 2019 - May 2022 (2 years 11 months)
Coached multiple product teams through agile transformation, facilitated sprint ceremonies and improved delivery cadence and quality. Reported velocity and burndown metrics to leadership and supported release planning and automated testing integration.
Project Coordinator
Hormann
Jan 2017 - Feb 2019 (2 years 1 month)
Gathered and translated business requirements into technical specifications and maintained RAID logs to ensure timely escalation and reduce rework. Tracked budgets and created dashboards in MS Project and Jira to provide visibility into project health.
Sales Engineer
Arunai Electricals
Dec 2014 - Dec 2016 (2 years)
Managed key client accounts, conducted product demos and coordinated with engineering to deliver tailored technical solutions. Provided technical support and maintained relationships to meet client requirements.
Education
Degrees, certifications, and relevant coursework
VUVisvesvaraya Technological University
Bachelor of Engineering, Electronics & Communication
Bachelor of Engineering in Electronics & Communication from Visvesvaraya Technological University, completed in January 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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