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Saranya Manikandan

@saranyamanikandan

Message

Technical Project and Program Manager driving transformations and delivery.

India

Message

What I'm looking for

I seek roles leading complex technology programs that emphasize transformation, automation, strong stakeholder engagement, and opportunities to implement ServiceNow/ITSM solutions and drive measurable delivery outcomes.

I am a Technical Project and Program Manager with over 10 years in technical project and program management and 15 years in the IT industry, experienced in leading transitions, transformations, automations and end-to-end delivery across Life Sciences, Telecom, Banking & Financial Services, and Manufacturing. I have led cross-functional teams, mentored project managers, managed large resource pools, and presented program status to C‑suite stakeholders while delivering predictable outcomes and measurable improvements.

I specialize in ServiceNow implementations, ITSM process improvements, agile delivery and program governance, with hands-on experience in Java, Microservices, Kubernetes and automation solutions such as Chatbot and Nexthink. Key achievements include driving automation that reduced ticket resolution times, improving SLA compliance, delivering 100% on‑schedule GA launches, and receiving multiple client appreciations for critical deployments.

Experience

Work history, roles, and key accomplishments

Project Manager

Tata Consultancy Services

Managed transformation and automation projects for IFF using ServiceNow, Chatbot and Nexthink, automating 30% of core infra activities and reducing tickets 15% while cutting operational costs by 10%.

Project Management ServiceNow Chatbot Automation)Agile Jira Confluence

Senior Program Manager

Infosys Americas

Managed multiple telecom business-segment projects for BrightSpeed, mentoring 6+ PMs and overseeing 50+ resources to deliver critical initiatives on time and reduce escalations by 25%. Drove planning, governance, and integrations (BRIM/RAR) to achieve 100% on-schedule GA launches.

Program Management Stakeholder Management ServiceNow Jira BRIM Governance

Project Lead

Tata Consultancy Services

Coordinated HP SM9/PPM implementations for PwC US, managed CAB approvals, RCAs and vendor processes, and maintained uCMDB discovery probes and protocols to support service improvements.

HP SM9 UCMDB Change Management Vendor Management Discovery Protocols

Project Manager

Tata Consultancy Services

Led ServiceNow Center of Excellence implementations, designing integrations (REST/SOAP), ITSM configurations and program management plans that improved operational efficiency by 15%.

ServiceNow ITSM SOAP Program Management Incident Management Change Management Problem Management

Engagement Manager

Tata Consultancy Services

Led delivery and transitions for McKesson AD/AMS (B2B) projects, improving SLA compliance and reducing ticket resolution time via ServiceNow automation and agile practices. Provided technical oversight for Java, microservices, and Kubernetes deployments.

Engagement Management ServiceNow Jira Java Microservices Kubernetes Agile

Systems Engineer

Tata Consultancy Services

Provided application and desktop support for Deutsche Bank, handling BMC Remedy tickets to meet restoration and SLA targets for US and UK users.

Technical Support Incident Management Desktop Support Service Delivery Troubleshooting

Education

Degrees, certifications, and relevant coursework

Justice Basheer Ahmed Sayeed College for Women

Bachelor of Science, Information Systems and Management

Graduated with a Bachelor of Science in Information Systems and Management from Justice Basheer Ahmed Sayeed College for Women affiliated with the University of Madras.