priyanka rana
@priyankarana1
I lead PLM and ALM delivery, Agile teams, and service transitions.
IndiaWhat I'm looking for
At Tata Consultancy Services, I lead business-critical PLM, ALM, data migration, application upgrade, service transition, and transformation initiatives for engineering environments. I manage geographically distributed teams of 20+ members and bring business, engineering, development, supplier, vendor, and support teams together around delivery outcomes.
I run end-to-end project delivery across planning, budgets, governance, RAID management, release coordination, operational acceptance, and production readiness. I also facilitate Scrum ceremonies, administer Jira boards, and help teams turn requirements into user stories, acceptance criteria, test cases, and actionable delivery plans.
My work spans Enovia V6, TRM, Teamcenter, and ALM ecosystems, including requirements gathering, gap analysis, data migration, cutover planning, UAT support, incident coordination, and L2 support. I have delivered multiple Operational Acceptance transitions and secured governance sign-off for handover to production support.
I’m committed to practical process improvement through Lean, Six Sigma, automation, and knowledge sharing. One access-management improvement reduced approval turnaround time from 15 days to 3 days.
Experience
Work history, roles, and key accomplishments
Delivered PLM, ALM, data migration, application upgrade, service transition, and transformation initiatives for clients. Led geographically distributed teams of 20+ members, managed project governance, risks, budgets, and stakeholders, and facilitated Agile ceremonies.
Supported users with Product Data Management tool issues, access problems, and application-related incidents. Monitored server alerts, documented fixes, and performed testing to validate resolutions.
Managed service requests and support tickets through ServiceNow. Used Active Directory and remote assistance tools to troubleshoot access, desktop, and end-user technology issues.
Delivered technical support to end users while maintaining high service-quality and customer-support standards. Earned multiple user appreciations for responsive issue resolution.
Education
Degrees, certifications, and relevant coursework
Tata Consultancy Services
Project Manager / Scrum Master, Project Management
2013 -
Delivered PLM, ALM, data migration, application upgrade, service transition, and transformation initiatives for client. Progressed through responsibilities spanning Team Lead, Service Design Manager, Transition Manager, Business Analyst, Scrum Master, and Project Manager.
Nokia
Support Team Member, Technical Support
2011 - 2013
Supported users experiencing Product Data Management tool issues, access problems, and application-related incidents. Monitored server alerts and coordinated troubleshooting and resolution activities.
Sybase
Desktop Support, Desktop Support
2010 - 2011
Managed service requests and support tickets through ServiceNow. Used Active Directory and remote assistance tools to troubleshoot access, desktop, and end-user technology issues.
EDS, an HP Company
Senior Technical Support Associate, Technical Support
2007 - 2010
Delivered technical support to end users while maintaining high service-quality and customer-support standards. Earned multiple user appreciations for responsive issue resolution and consistent support performance.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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