Dr Shweta Nagargoje
@drshwetanagargoje
Client-focused healthcare operations leader driving project delivery, SLA governance, and continuous process improvement.
IndiaWhat I'm looking for
I am a decisive healthcare operations and client-management professional with over a decade in the healthcare industry and more than 2 years focused on client-facing project management and team leadership. I specialize in client onboarding, SLA/SOW governance, escalation management, and translating CSAT insights into measurable service improvements.
I have led multi-project teams, designed workflows for operational success, and delivered trainings to build ownership and delivery capability; notable achievements include reducing case turnover time by 15%, receiving multiple performance awards for ownership and delivery excellence, and managing large production teams to meet strict SLAs and quality targets.
Experience
Work history, roles, and key accomplishments
Team Manager
Omega Healthcare Management Services
Jan 2023 - Present (2 years 9 months)
Led client onboarding and SLA/SOW governance across multiple healthcare projects, coordinating clients and internal teams to meet contractual KPIs and reduce delivery disruptions. Designed workflows, ran business reviews, mentored teams, and enforced compliance to improve operational consistency and client satisfaction.
Medical Data Analyst
Vasta Bioinformatics
Jan 2019 - Jan 2022 (3 years)
Analyzed oncology data across multiple EHR platforms and reduced team case turnover time by 15% through pattern analysis and process improvements, recognized for technical proficiency and optimization.
Medical Scribe
IKS Health
Jan 2017 - Jan 2019 (2 years)
Consistently exceeded production targets (>100%) with >95% quality, led the team as interim Team Leader, improved workflows, and completed client technical partner training to enhance domain and client-handling capabilities.
Education
Degrees, certifications, and relevant coursework
Unknown Institution (PGDM Operations Management)
Postgraduate Diploma (PGDM), Operations Management
Completed a Postgraduate Diploma in Operations Management focusing on operational strategy and process improvement.
Unknown Institution (Clinical Diploma in Dental Implants and Cosmetology)
Clinical Diploma, Dental Implants and Cosmetology
Completed a clinical diploma covering dental implant procedures and cosmetology-related clinical practices.
Unknown Institution (BDS)
Bachelor of Dental Surgery, Dentistry
Earned a Bachelor of Dental Surgery (BDS) degree with foundational training in dentistry and clinical patient care.
Availability
Location
IndiaAuthorized to work in
Job categories
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