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Shreya User

@shreyauser28

Admissions and sales team leader at College Dekho who managed a 20-member team and drove admissions-focused sales targets.

India

Message

At College Dekho (Girnar Soft Education), I progressed from L3 Associate to Team Leader after strong sales results. I managed a 20-member team focused on admissions sales targets.

I handled the admissions process from prospective students’ enquiries through enrollment, and tracked performance against monthly and quarterly targets. I also coached team members to improve conversion rates.

I owned team talent acquisition from hiring through onboarding and performance management. Before College Dekho, I worked on Flipkart.com’s Escalation Desk, handling fraud-related and high-sensitivity cases after being promoted from L2 Associate.

Experience

Work history, roles, and key accomplishments

Associate Manager - Team Leader & Talent Acquisition

College Dekho

Feb 2023 - Oct 2024 (1 year 8 months)

Promoted from L3 Associate to Team Leader within a year on the strength of top-performer sales results. Led and managed a team of 20 members, driving admissions-focused B2B/B2C sales targets and owned end-to-end talent acquisition from hiring to onboarding and performance management.

Team Leadership Sales Management Talent Acquisition Admissions B2B Sales B2C Sales Performance Management Coaching Excel PowerPoint Sales

Associate (Escalation Desk)

Flipkart.com

Oct 2020 - Oct 2022 (2 years)

Joined as an L2 Associate handling customer support calls and query resolution. Promoted to the Escalation Desk after a year of consistent top-tier performance, handling fraud-related and high-sensitivity cases requiring careful judgement and clear communication.

Customer Support Escalation Management Fraud Resolution Communication Skills Problem Solving Query Resolution Escalation Handling