Shreeja Swami

I’m a versatile and dedicated professional with a dual background in veterinary medicine and customer operations, combining U.S.-equivalent advanced scientific training with proven experience in insurance claims management, team leadership, and client-facing support. I’m known for strong interpersonal skills, sound decision-making, and delivering exceptional service in fast-paced, dynamic environments.

As an Advisor II – Blended Support | Concentrix, I deliver multi-channel inbound customer support (phone, email, and chat) for client products and services, ensuring timely and accurate issue resolution. I mentor team members, maintain a high standard of customer experience in escalated or complex situations, and apply empathy and effective problem-solving to drive outcomes.

Previously, as a Senior Manager – Claims | Rural Risk Management Pvt. Ltd., I managed end-to-end claims processing for livestock insurance policies and investigated and identified potentially fraudulent claims. I led and mentored a team of claims officers, cultivated relationships across the livestock community, banks, and affiliate partners to streamline operations, and resolved client concerns and complaints professionally and efficiently.