At Progressive, I advise customers through phone, email, and chat, assessing complex policy, claims, and billing issues and recommending effective resolutions.
I analyze customer concerns, identify root causes, and document case activity and recommendations accurately. I also work with cross-functional teams to resolve escalated issues and improve customer experience.
At State Farm Insurance Company, I investigated claims by reviewing documentation, policy language, and supporting evidence. I provided claim recommendations while following company policies and regulatory requirements.
At Spring Venture Group, I helped customers evaluate coverage options and resolve policy and billing questions. I maintained documentation across business systems and used multiple software platforms to research customer issues.
