Shradha Maheshwari

SM

Open to opportunities

Shradha Maheshwari

@shradhamaheshwari

I resolve complex seller operations issues and improve service quality across Amazon, banking, and logistics.

What I'm looking for

I'm looking for an operations-focused role where I can resolve complex issues, improve processes and service metrics, collaborate across teams, and continue growing in business operations and stakeholder management.

At Amazon, I resolve 40+ complex seller cases daily across inbound shipments, inventory discrepancies, policy compliance, and operational issues.

I've partnered with Operations, Inbound Shipments, and Quality Compliance teams to help reduce average resolution time by 15%, while managing high-priority escalations and maintaining SLA and quality standards. I also contribute to root-cause analysis and quality enhancement initiatives that improve seller experience and customer satisfaction.

Previously, at Harnan Resources, I managed accounting operations for 100+ monthly logistics shipments and reconciled freight bills, shipping invoices, and vendor payments, reducing discrepancies by 20% using Tally ERP.

My experience at ICICI Bank and Efundzz strengthened my customer support, relationship management, financial product, reporting, documentation, and stakeholder coordination skills. I hold an MBA in Marketing and HR and am certified in Six Sigma Green Belt, Advanced Excel and Business Analytics, and Power BI.

Experience

Work history, roles, and key accomplishments

AM

Current

Seller Support Associate Sr. (L3)

Current

Apr 2024 - Present (2 years 5 months)

Resolves 40+ complex seller cases daily involving inbound shipments, inventory discrepancies, and policy compliance. Collaborates with operations and quality teams, contributing to a 15% reduction in average resolution time.

Seller Support Escalation Management Compliance SLA Management Root Cause Analysis Process Improvement Data Analysis CRM

HL

Accounts Executive

Harnan Resources Pvt. Ltd.

Dec 2023 - Apr 2024 (4 months)

Managed accounting operations for logistics activities involving 100+ shipments monthly. Performed financial reconciliation of freight bills and vendor payments, reducing discrepancies by 20%.

Financial Reconciliations Accounting Vendor Payments Reporting

IB

Deputy Manager – Wealth Management

ICICI Bank

Apr 2023 - Jun 2023 (2 months)

Provided customer support and relationship management services within the wealth management division. Assisted clients with financial products and account-related requirements.

Customer Support Relationship Management Client Servicing Stakeholder Management

IB

Business Development Intern

ICICI Bank

Apr 2022 - May 2022 (1 month)

Maintained customer account information and records within internal systems. Reviewed customer concerns and recommended appropriate solutions.

Problem Solving Banking Products Account Management

EF

Business Development Intern

Efundzz

Feb 2022 - Apr 2022 (2 months)

Supported project documentation and business development activities. Assisted with data collection, reporting, and project coordination.

Project Documentation Data Collection Reporting Project Coordination

Education

Degrees, certifications, and relevant coursework

IS

ICFAI Business School

Master of Business Administration, Marketing and HR

MBA in Marketing and HR from ICFAI Business School, Bangalore, completed in 2023.

SC

Shri Shikshayatan College

Bachelor of Commerce, Accounting and Finance

Bachelor of Commerce in Accounting and Finance from Shri Shikshayatan College, Kolkata, completed in 2020.

Tech stack

Software and tools used professionally

Tally

Interested in hiring Shradha?

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