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yash vashishtha

@yashvashishtha

Customer support specialist at Amazon India Development Centre resolving international order, payment, and logistics issues.

India

Message

At Amazon India Development Centre, I handle customer and seller inquiries about orders, payments, and logistics across international markets. I resolve complex cases while maintaining a 90%+ Customer Satisfaction score.

At NOON.COM, I managed seller operations, including product listings, pricing, and catalog quality checks. I also supported sales campaigns by maintaining inventory availability and updating SKUs.

At ICICI BANK, I helped clients identify suitable banking products and services, exceeded sales targets, and supported customer retention through relationship management.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Global Operations Specialist

Current

Amazon

Aug 2024 - Present (2 years 2 months)

Managed 80-100+ daily interactions with international customers and sellers across NA, EU, MENA, and APAC, resolving inquiries related to orders, payments, and logistics. Maintained a 90%+ Customer Satisfaction (CSAT) score and reduced escalation rates by proactively addressing root causes.

Customer Support Global Operations CRM Tools Issue Resolution Escalation Management SLA and KPI Management Data Analysis Process Improvement

Relationship Manager, Banking Operations

ICICI Bank

Jan 2023 - Jun 2024 (1 year 5 months)

Exceeded sales targets for bank products and services by identifying customer needs and cross-selling relevant solutions. Cultivated strong client relationships through proactive communication, resulting in increased customer retention.

Customer Relationship Management Cross Selling Sales Communication Skills Customer Satisfaction

Commercial Executive

Noon

Jul 2021 - Jun 2022 (11 months)

Managed seller operations including product listing, pricing optimization, and catalog quality checks. Improved product visibility and selection accuracy through data validation and quality control processes.

Seller Operations Product Listing Pricing Optimization Catalog Management Data Validation Quality Control