At Patra Corporation, I support U.S. Property & Casualty insurance operations using Applied Epic and Ascend. I manage end-to-end policy servicing, account management, premium processing, documentation review, indexing, and carrier payables.
I review submissions for accuracy, completeness, and alignment with client guidelines while coordinating with U.S. teams to resolve requests within SLA timelines. I also maintain strong data accuracy and quality standards across operational work.
I've implemented Marsh McLennan as a new client, supporting transition, process setup, and client requirements. I also support Heffernan HeffDirect with policy servicing and account management operations.
As a subject matter expert, I provide process guidance and training to team members. My work at Patra was recognized with a Best Employee of the Quarter award.
