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Vaishnavi Ganapathy

@vaishnaviganapathy

I streamline high-volume insurance operations, benefits administration, and policy servicing with strong quality and backlog reduction results.

India

Message

What I'm looking for

I'm looking to contribute to insurance or benefits operations roles where I can improve high-volume workflows, maintain quality, resolve operational issues, and support implementation, client servicing, and team development.

At Rippling, I manage employee benefits enrollments, renewals, verification, and implementation workflows, processing 70–100 enrollments weekly while maintaining 90%+ quality. I reduced an inherited 75-case backlog by more than 50% and resolve post-production data discrepancies across Rippling, Noyo, and carrier systems.

Previously at Resource Pro, I managed US commercial insurance policy lifecycles across COIs, submissions, endorsements, renewals, and servicing. I led a six-member team, trained new hires, developed SOPs, delivered client reporting, and maintained 95%+ quality while processing 30–40 transactions daily.

Experience

Work history, roles, and key accomplishments

Current

Insurance Operations Associate

Current

Rippling

Jun 2025 - Present (1 year 3 months)

Manage insurance operations including employee benefits enrollments, renewals, and pre-renewal activities. Process high volumes of transactions while maintaining quality scores above 90% and reducing operational backlogs.

Insurance Operations Employee Benefits Administration Enrollment Renewals Renewal Planning Data Validation Discrepancy resolution SOP Development Process Improvement Rippling Noyo

Senior Client Analyst / Analyst

Resource Pro

Jun 2021 - Dec 2024 (3 years 6 months)

Managed end-to-end US commercial insurance policy lifecycle activities including certificates of insurance, submissions, endorsements, and renewals. Led a team, trained new hires, and supported client onboarding and reporting.

Commercial Insurance (P&C)Policy Lifecycle Management COI Submissions Endorsement Renewals Client Servicing SLA Management Quality Management Team Leadership Training SOP Development Reporting Analytics Aim ImageRight Epic

Associate

Novac Technology Solutions

Nov 2019 - Mar 2021 (1 year 4 months)

Managed customer communications and high-volume service requests while ensuring timely issue resolution and customer satisfaction. Trained and mentored junior staff on customer service strategies and process knowledge.

Customer Service Issue Resolution Task Prioritization Training Mentorship Process Improvement Knowledge Sharing