Harsh Vishwakarma

I've managed high-volume customer onboarding, policy servicing, and lifecycle workflows at HDFC Life Insurance, maintaining 95%+ CSAT/NPS while protecting SLA performance and service continuity.

I coordinate Sales, Underwriting, and Operations teams to support end-to-end policy delivery, verify documentation, and maintain 100% KYC compliance and audit readiness.

Previously at PATRA India BPO, I executed endorsements, renewals, and cancellations using Applied Epic and CRM platforms. I also validated documentation, supported time-sensitive risk assessments, generated financial reports, processed invoices, and tracked client payments.

With an MBA in Finance and Marketing, I bring practical insurance operations, customer support, stakeholder coordination, and process-execution experience to fast-paced service environments.