AS

Looking for a job

Anushka Singh

@anushkasingh22

P&C insurance operations professional at Patra India BPO Services, processing COIs and policy endorsements across US insurance lines.

At Patra India BPO Services Pvt. Ltd., I work across US Property & Casualty insurance operations, including data entry, policy checking, and quality auditing.

I process Certificates of Insurance, endorsements, and change requests, and review policy information against source documents to identify discrepancies. I also conduct self-audits and peer reviews to support accuracy and quality standards.

I’ve supported new client implementations and assisted with training team members on process procedures and insurance knowledge. My work covers General Liability, Auto, Umbrella, and Workers’ Compensation.

Experience

Work history, roles, and key accomplishments

PL

Current

Process Executive – Grade II | Quality Audit

Current

Patra India BPO Services Pvt. Ltd.

Dec 2024 - Present (1 year 11 months)

Worked across US Property & Casualty insurance operations including data entry, policy checking, and quality auditing. Generated Certificates of Insurance, processed endorsements, and conducted self-audits and peer reviews.

P&C insurance Data Entry Policy Checking Quality Auditing COI Policy Change Endorsements Document Validation Indexing SLA Compliance TAT Peer Review Self Audits Excel Epic

PL

Process Executive

Patra India BPO Services Pvt. Ltd.

Mar 2024 - Nov 2024 (8 months)

Executed standard operating procedures to complete insurance work orders within defined service level agreements. Maintained billing and processing accuracy and prepared production and peer-review reports.

Insurance Operations SLA Compliance Data Entry Quality Review Production Reporting Peer Review Time Management

Education

Degrees, certifications, and relevant coursework

CU

CV Raman University

Post Graduate Diploma, Computer Applications

Post Graduate Diploma in Computer Applications from CV Raman University.

AV

Atal Bihari Vajpayee Vishwavidyalaya

Master of Science, Geology

Master of Science in Geology from Atal Bihari Vajpayee Vishwavidyalaya.

AV

Atal Bihari Vajpayee Vishwavidyalaya

Bachelor of Science, Science

Bachelor of Science from Atal Bihari Vajpayee Vishwavidyalaya.

AS

Amresh Sharma Public School

Class XII, General

Completed Class XII under CBSE from Amresh Sharma Public School.

NS

Nirmala English Higher Secondary School

Class X, General

Completed Class X under CBSE from Nirmala English Higher Secondary School.

LE

LearnTube

Operations Management, Operations Management

Completed Operations Management certification from LearnTube in August 2025.

CO

Coursera

Fundamentals of MS Excel, MS Excel

Completed Fundamentals of MS Excel certification from Coursera.

CO

Coursera

Leadership Skills, Leadership

Completed Leadership Skills certification from Coursera.

Tech stack

Software and tools used professionally

Zoom

Epic

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

70k+ INR

Job categories

P&C Insurance Operations Insurance Associate Insurance Quality Assurance Insurance Data Entry Specialist

Skills

Property and Casualty Insurance Insurance Operations Insurance Data Entry Specialist Policy Checking Quality Auditing Quality Review Certificate Processing Policy Change Endorsements Change Requests Document Validation Indexing General Liability Commercial Auto Umbrella Insurance Workers’ Compensation

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