Open to opportunities

Shovon Islam

@shovonislam

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Customer-focused operations and project specialist skilled in CRM, virtual assistance, and digital product support.

Bangladesh

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What I'm looking for

I seek a role where I can combine CRM and project management skills to improve customer experience, streamline operations, and contribute to measurable growth in a collaborative team.

I am a customer-focused operations and project specialist with experience in account management, virtual assistance, and logistics coordination.

I have driven improvements in customer satisfaction, earned promotions to Account Manager, and received an Employee of the Quarter award for contributions in corporate marketing.

My technical toolkit includes CRM platforms (GoHighLevel, Zendesk), project management tools (ClickUp, Monday.com), no-code development (Bubble.io), UI/UX design with Figma, and data work in Excel, SQL, and Power BI.

I deliver organized recruitment and administrative processes, logistics route optimization, and measurable project outcomes by combining strong client management, communication, and cross-team coordination.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Navana Group

Jan 2024 - Present (1 year 9 months)

Promoted to Account Manager after improving customer satisfaction; managed client relationships, resolved issues, and coordinated cross-functional deliverables to retain and grow accounts.

Account Management Client Relations Customer Satisfaction CRM Communication Stakeholder Management

Appointment Setter - VA

18Loaded

Jan 2023 - Jan 2024 (1 year)

Sourced and pre-qualified candidates, managed applicant pipelines, scheduled interviews, and maintained CRM records to support recruiting operations for a truck driver agency.

Candidate Sourcing CRM Outreach Scheduling Pipeline Management Reporting Communication

Virtual Assistant

18Loaded

Jan 2023 - Jan 2024 (1 year)

Provided virtual assistance including candidate sourcing, interview scheduling, CRM updates, and weekly recruitment reporting to streamline hiring processes.

Virtual Assistance Candidate Sourcing CRM Management Scheduling Reporting Recruitment

Assistant Project Manager

Navana Group

Jan 2020 - Dec 2022 (2 years 11 months)

Supported project execution and cross-team coordination for digital marketing and web projects, improving workflow efficiency and meeting delivery timelines across multiple initiatives.

Project Management ClickUp Monday.Com GoHighLevel CRM Reporting Process Improvement

Sales Cold Caller

Techminions

Jan 2022 - Jun 2022 (5 months)

Performed high-volume outbound calling with 500–1000 dials per day, maintained nurture campaigns, and achieved daily sales closes to drive lead conversion.

Cold Calling Outbound Sales Lead Nurturing CRM Sales Closing Reporting

Logistics Dispatcher

King Auto Transport LLC

Jan 2019 - Jan 2021 (2 years)

Managed interstate vehicle shipping logistics including route optimization, contract negotiation, scheduling pick-ups/drop-offs, and resolving transit issues to ensure timely deliveries.

Logistics Coordination Contract Negotiation Problem Solving Scheduling Operations

Customer Support Agent

United Global Services Corporations

Jan 2017 - Jan 2020 (3 years)

Provided customer support and virtual assistance, handling inbound/outbound communications, scheduling, CRM updates, and reporting while maintaining high satisfaction levels.