Macy Floralde

I've supported sales administration and operations at an insurance company, managing team EOD reports, sales trackers, process documentation, and process-improvement initiatives.

At TAS, I audited queues, delivered weekly and monthly quality reports, identified potential process issues, and escalated quality concerns to management. Previously, at Tickets and Seats Inc., I maintained accurate, organized, and secure company data.

My experience also includes resolving customer concerns at Foundever and reviewing claims, validating documentation, and ensuring policy compliance at TeleTech.

I'm detail-oriented and process-driven, bringing accuracy, organization, quality assurance, data management, and executive administrative support to every workflow.