Hervi Ann Dagotdot
@hervianndagotdot
Experienced customer service professional and executive assistant.
PhilippinesWhat I'm looking for
I am a customer service professional with over 14 years of experience, including 8 years in the life insurance industry. Currently, I work as an executive assistant, where I support a CEO by managing social media, ensuring labor compliance, and handling various administrative tasks. My passion for teamwork and adaptability drives me to consistently deliver excellent service.
In my role as an executive assistant at Athena EAS, I manage the client’s inbox and calendar, coordinate appointments, and conduct research on various topics. I take pride in creating presentations and reports while ensuring timely and accurate documentation of labor compliance. My previous experience as a customer service officer at AIA Philippines has equipped me with the skills to handle high volumes of customer requests and resolve complex issues efficiently.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Athena Eas
Aug 2022 - Present (2 years 10 months)
Managed the client's inbox and calendar, scheduling appointments and events. Handled labor compliance and submitted certified payroll reports weekly, ensuring timely and accurate documentation. Curated engaging photos for social media posting and responded to online reviews.
Corporate Solutions Associate
Aia Philippines
Aug 2021 - Oct 2021 (2 months)
Evaluated new business requests and requirements, generating daily reports on team productivity. Updated client and policy information within the system. Released Policy Endorsements, Renewal Bills, and Certificates of Cover.
Customer Service Officer
Aia Philippines
Jun 2013 - May 2021 (7 years 11 months)
Managed a daily average of 30 to 40 customer requests across various channels, encompassing policy owner servicing, claims, and new business. Analyzed and resolved complex issues, providing recommendations for decisions and monitoring cases until final resolution. Performed end-to-end cashiering responsibilities, processing customer payments in the Online Tellering System while adhering to treasur
Team Lead
Convergys Philippines
Aug 2011 - Jan 2013 (1 year 5 months)
Provided guidance and coaching to a team of approximately 15 to 20 agents. Supported the team in achieving and surpassing performance metrics. Ensured adherence to service level agreements.
Customer Service Advisor
Convergys Philippines
Oct 2007 - Jan 2009 (1 year 3 months)
Answered an average of 50 to 70 general inquiries over the phone. Transferred calls to the appropriate departments. Provided initial support and information to customers.
Education
Degrees, certifications, and relevant coursework
UNIVERSITY OF PERPETUAL HELP - SYSTEM DALTA
Bachelor of Arts in Mass Communications, Mass Communications
2004 - 2006
Completed a Bachelor of Arts degree focusing on Mass Communications. Studied various aspects of media, communication theories, and practices.
ST. BENEDICT COLLEGE ALABANG
Bachelor of Arts in Communication and Media Studies, Communication and Media Studies
2002 - 2004
Pursued a Bachelor of Arts degree in Communication and Media Studies. Gained knowledge in communication principles and media production.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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