Open to opportunities

Jovan Sahota

@jovansahota

Message

Operations leader driving data-informed decisions to boost efficiency, revenue, and team performance.

Canada

Message

What I'm looking for

I seek a leadership role where I can use data-driven operations, team coaching, and cross-functional collaboration to scale revenue and improve customer experience.

I am an operations and digital sales leader with a Bachelor of Business Administration and progressive experience in retail operations and financial services.

At lululemon I lead operational support initiatives and coached teams to improve real-time performance metrics, workforce allocation, and service availability while partnering with technical and development teams to minimize disruptions.

Previously I grew digital and wholesale revenue as a Digital Sales Lead—managing large teams, leveraging analytics to generate $482K in individual revenue since 2022, maintaining strong conversion and AOV metrics, and expanding wholesale accounts.

Earlier roles in private banking and personal banking honed my relationship management, financial analysis, and compliance skills, managing high-net-worth portfolios and contributing to community and fundraising initiatives.

Experience

Work history, roles, and key accomplishments

Current

Operations Support Lead

Current

Lululemon

Nov 2024 - Present (1 year)

Lead operational support by monitoring and improving real-time performance metrics, optimizing workforce allocation across channels, and delivering productivity insights to leadership to drive service excellence and customer satisfaction.

Performance Management Workforce Planning Data Analysis Cross Functional Collaboration Process Improvement Reporting

Digital Sales Lead

Lululemon

Aug 2021 - Nov 2024 (3 years 3 months)

Managed and coached a digital sales team of 40–50 educators, increasing program revenue by 33% and generating $482K in individual revenue while maintaining a $163 AOV and 51% conversion across 3,000+ interactions.

Team Leadership Sales Coaching Revenue Growth Analytics Customer Engagement CRM

Private Banking Intern

TD Canada Trust

May 2020 - Aug 2021 (1 year 3 months)

Provided personalized financial planning and investment support to high-net-worth clients, assisted with portfolio management and prepared financial reports to support private banking decisions under senior banker mentorship.

Financial Planning Client Relationship Management Compliance Financial Reporting Wealth Management Analytical Skills

Personal Banker & Client Advisor

TD Canada Trust & RBC

Aug 2017 - Jan 2021 (3 years 5 months)

Managed a portfolio of 86+ high-net-worth clients, delivered tailored financial products, partnered on mortgage solutions, and organized community initiatives raising over $50K for environmental projects.

Client Relationship Management Sales Mortgage Collaboration Portfolio Management Market Analysis