Rejeth Cherian
@rejethcherian
Operations-focused leader with 6+ years driving compliance, process improvement, and KPI-driven performance gains.
CanadaWhat I'm looking for
I’m an operations-focused leader with 6+ years of experience across consulting, operations management, process improvement, and team supervision. I’ve led frontline teams, ensured compliance with operational standards, and used data-driven insights to drive measurable performance gains in fast-paced environments.
Most recently, I’ve been leading 10+ sales associates through daily shift operations using weekly KPI tracking and coaching, supporting a 15% improvement in sales targets. I onboard 15+ associates, resolve 20+ operational escalations per month with 95%+ same-shift resolution, and strengthen loyalty program enrollment—contributing to a 10%+ increase in sign-up rates. Earlier in my consulting roles, I reduced issue resolution time by 40% and improved operational efficiency by up to 25% through streamlined escalation workflows and system/process enhancements.
Experience
Work history, roles, and key accomplishments
Promoted to Store Department Sales Manager at Mark's based on operational performance and team leadership.
Led 10+ sales associates across daily shift operations using weekly KPI tracking and coaching, supporting a 15% improvement in sales targets. Managed store operations in the absence of senior management with 100% compliance to safety, cash handling, and key-holding procedures, and resolved 20+ escalations per month with 95%+ same-shift resolution.
Management Consultant
Payroll Cloud Corp
Mar 2021 - Nov 2021 (8 months)
Streamlined escalation workflows to reduce issue resolution time by 40% and improved operational efficiency by up to 25% through system enhancements and process improvements. Authored 10+ technical process documents, ensuring 100% compliance with documentation standards.
Business Consultant
Quadzeta Technologies
Jan 2018 - Feb 2021 (3 years 1 month)
Delivered 10+ client projects on time with 95% client satisfaction by coordinating with 15+ stakeholders across ongoing operational collaboration. Conducted market research and competitor analysis, contributing to a 20% increase in market penetration through operational strategy improvements.
Associate Business Consultant
AutoNinja
Jun 2016 - Aug 2017 (1 year 2 months)
Improved team productivity by 25% by implementing CRM integration and training programs, and building Excel/PowerPoint reporting dashboards to track operational KPIs. Enhanced client satisfaction by 22% by optimizing operational workflows and reduced response time by 40% through process re-engineering and structured performance monitoring.
Education
Degrees, certifications, and relevant coursework
Thompson Rivers University
Post Graduate Diploma in Business Administration, Business Administration
Completed a Post Graduate Diploma in Business Administration at Thompson Rivers University in Kamloops.
National Institute of Technology Calicut
Bachelor of Technology in Civil Engineering, Civil Engineering
Earned a Bachelor of Technology in Civil Engineering from National Institute of Technology, Calicut.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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