Open to opportunities

Shonisani Victor Mbengwa

@shonisanivictormbeng

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Tourism professional delivering customer-centric administration and sales support.

South Africa

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What I'm looking for

I seek a customer-focused role in tourism or hospitality where I can use CRM, administration, and coordination skills to improve operations and guest satisfaction.

I am a BCom Tourism Management graduate and dynamic tourism professional with hands-on experience in sales administration, operations support, and guest-facing hospitality roles. I leverage CRM systems (Zoho, TourPlan, Maxizer) and reporting to improve sales efficiency and support strategic business growth.

I have provided administrative and operational support across hospitality and tour operations, coordinated travel and schedules, and delivered frontline customer service. I am organized, tech-capable, and committed to delivering exceptional experiences and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Direct Sales Administrator

Current

AndBeyond

May 2025 - Present (9 months)

Used CRM systems to drive sales efficiency and customer engagement, generated reports to inform strategy, and coordinated complex schedules and strategic meetings to support business growth.

Zoho Sales Administration Scheduling Customer Engagement Microsoft Office

Assistant Administrator

Techpro

Mar 2024 - Feb 2025 (11 months)

Provided administrative support, maintained accurate records and databases, coordinated travel and appointments, and implemented filing systems to ensure smooth daily operations.

Travel Coordination Confidentiality Microsoft Office Administrative Support

Volunteer Waiter

Khoroni Hotel

Feb 2023 - Nov 2023 (9 months)

Greeted guests, took orders, served food and beverages, handled transactions, maintained a clean workspace, and followed health and safety guidelines to support event operations.

Customer Service Food and Beverage Cash Handling Health & Safety Teamwork Time Management