nelofa khan
@nelofakhan
Accomplished sales administrator with a strong service-led sales culture.
What I'm looking for
I am an accomplished sales and administration manager with extensive experience in managing and mentoring teams to foster a service-led sales culture in busy environments. Currently, I work as a Sales Support Consultant at Formax, where I take and process orders, handle customer inquiries, and maintain strong relationships with clients. My role involves not only processing quotations but also proactively offering new products to enhance customer satisfaction.
Previously, I served as a Sales Administrator at Intec College for a decade, where I managed sales orders, coordinated with the sales team, and maintained customer databases. I was responsible for preparing sales reports, monitoring inventory levels, and assisting in organizing sales events and promotions. My background also includes experience in the hospitality sector as a Hotel Receptionist, where I honed my customer service skills and resolved guest complaints effectively.
Experience
Work history, roles, and key accomplishments
Sales Support Consultant
Formax
Jan 2023 - Present (2 years 5 months)
Responsible for taking and processing orders, handling customer inquiries, and maintaining relationships with clients. This role involves processing quotations and offering new products to existing customers.
Sales Administrator
Intec College
Jan 2013 - Jan 2023 (10 years)
Managed sales orders, coordinated with the sales team, and maintained customer databases. Provided administrative support, prepared sales reports, and assisted in organizing sales events.
Hotel Receptionist
The Gallagher Hotel
Jan 2011 - Jan 2012 (1 year)
Welcomed and registered guests, processed check-ins and check-outs, and provided excellent customer service. Assisted in resolving customer complaints and inquiries.
Personal Assistant
Iweightron Scales
Jan 2005 - Jan 2010 (5 years)
Served as a personal assistant to the director, managing daily administration and staff salaries while providing support in various business operations.
Administrative and Sales Manager
Inks Media and Digital Advertising
Jan 2009 - Jan 2010 (1 year)
Managed administrative tasks and sales operations, providing daily reports to the managing director and ensuring smooth business processes.
Education
Degrees, certifications, and relevant coursework
Intec College
NQF 5 Higher Certificate, Sales Administration
2013 - 2023
Managed sales orders, coordinated with the sales team, maintained customer databases, handled inquiries, and provided administrative support to ensure smooth sales operations. Responsible for preparing sales reports, monitoring inventory levels, and assisting in the organization of sales events and promotions.
The Gallagher Hotel
Hotel Receptionist, Hospitality
2011 - 2012
Welcomed, registered, and assigned rooms to guests. Answered phone calls and in-person inquiries. Provided excellent customer service while processing guests' check-ins and outs. Assisted in resolving complaints and issues from customers.
Inks Media and Digital Advertising
Administration
2009 - 2010
Filled in a temp position for one year. Duties were to manage all administrative and sales of the business. Gave daily reports to the MD.
Iweightron Scales
High School Education, Administration
2005 - 2009
Grade: Grade 12
Filled a position of a personal assistant to the director of the company while being in charge of staff salaries and daily administration of the business.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring nelofa?
You can contact nelofa and 90k+ other talented remote workers on Himalayas.
Message nelofaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
