NK
Open to opportunities

nelofa khan

@nelofakhan

Accomplished sales administrator with a strong service-led sales culture.

South Africa

What I'm looking for

I am looking for a role that allows me to leverage my sales and administrative skills in a dynamic environment, with opportunities for growth and development.

I am an accomplished sales and administration manager with extensive experience in managing and mentoring teams to foster a service-led sales culture in busy environments. Currently, I work as a Sales Support Consultant at Formax, where I take and process orders, handle customer inquiries, and maintain strong relationships with clients. My role involves not only processing quotations but also proactively offering new products to enhance customer satisfaction.

Previously, I served as a Sales Administrator at Intec College for a decade, where I managed sales orders, coordinated with the sales team, and maintained customer databases. I was responsible for preparing sales reports, monitoring inventory levels, and assisting in organizing sales events and promotions. My background also includes experience in the hospitality sector as a Hotel Receptionist, where I honed my customer service skills and resolved guest complaints effectively.

Experience

Work history, roles, and key accomplishments

TH

Hotel Receptionist

The Gallagher Hotel

Jan 2011 - Jan 2012 (1 year)

Welcomed and registered guests, processed check-ins and check-outs, and provided excellent customer service. Assisted in resolving customer complaints and inquiries.

Education

Degrees, certifications, and relevant coursework

Intec College logoIC

Intec College

NQF 5 Higher Certificate, Sales Administration

2013 - 2023

Managed sales orders, coordinated with the sales team, maintained customer databases, handled inquiries, and provided administrative support to ensure smooth sales operations. Responsible for preparing sales reports, monitoring inventory levels, and assisting in the organization of sales events and promotions.

TH

The Gallagher Hotel

Hotel Receptionist, Hospitality

2011 - 2012

Welcomed, registered, and assigned rooms to guests. Answered phone calls and in-person inquiries. Provided excellent customer service while processing guests' check-ins and outs. Assisted in resolving complaints and issues from customers.

IA

Inks Media and Digital Advertising

Administration

2009 - 2010

Filled in a temp position for one year. Duties were to manage all administrative and sales of the business. Gave daily reports to the MD.

IS

Iweightron Scales

High School Education, Administration

2005 - 2009

Grade: Grade 12

Filled a position of a personal assistant to the director of the company while being in charge of staff salaries and daily administration of the business.

Tech stack

Software and tools used professionally

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nelofa khan - Sales Support Consultant - Formax | Himalayas