Open to opportunities

Sarahmarie Hollenstein

@shollenstein

Message

Remote Technical Support Specialist with 15+ years in SaaS troubleshooting and customer onboarding.

United States

Message

What I'm looking for

I'm seeking a remote technical support or customer success role where I can apply SaaS troubleshooting, onboarding, documentation, and AI-driven workflows within a collaborative, growth-oriented company.

I am a Remote Technical Support Specialist with 15+ years of Tier 1 and Tier 2 experience, focused on SaaS troubleshooting, customer onboarding, and real-time issue resolution. I specialize in FreshDesk, FreshChat, Shopify, PayPal, Notion, and API integrations and applied full-stack integration and software review skills during BloomTech training.

As a founder and content creator, I build landing pages, automated workflows, Notion templates, and multimedia content using Next.js, ActiveCampaign, ChatGPT, Gemini, Canva, and Camtasia while conducting SEO and analytics to drive performance. I produce documentation, knowledge bases, and product reviews that improve usability and support scalability across remote teams.

Experience

Work history, roles, and key accomplishments

Current

Founder & Digital Product Creator

Current

Saramatic

Jul 2024 - Present (1 year 1 month)

Founded and grew a digital-products business selling Notion templates and planners on Etsy; built landing pages and automated workflows using Next.js and ActiveCampaign and produced video content to drive sales.

Notion Next.js ActiveCampaign Canva SEO Video Editing Etsy

Founder & Content Creator

Lady Lenore

Jan 2025 - Apr 2025 (3 months)

Produced AI-assisted gothic storytelling content for TikTok, YouTube, and Facebook using Leonardo AI and ElevenLabs; managed Notion and Trello workflows and optimized posts for audience engagement.

Leonardo AI Canva Camtasia Audacity Notion

FullStack Web Development Student

BloomTech (Lambda School)

Mar 2020 - May 2021 (1 year 2 months)

Built full-stack applications integrating multiple APIs, conducted software reviews, and collaborated in remote teams to debug and deploy production-ready features.

HTML CSS JavaScript React Git Full Stack

Seasonal Customer Support

Collage.com

Oct 2019 - Jan 2020 (3 months)

Provided Tier 1 chat and phone support resolving orders, payments, and refunds using FreshDesk, FreshChat and Shopify, ensuring timely ticket resolution during seasonal peak.

Freshdesk Freshchat Shopify Customer Support Order Processing Payments Phone Support Ticketing

Education

Degrees, certifications, and relevant coursework

Udemy

React – The Complete Guide (Udemy), Web Development

Completed the 'React – The Complete Guide' course covering React fundamentals, state management, and hooks.

Amazon Web Services (AWS)

AWS Certified Cloud Practitioner, Cloud Computing

Earned the AWS Certified Cloud Practitioner certification in November 2021.

BloomTech (Lambda School)

FullStack Web Development, Full-Stack Web Development

Activities and societies: Built full-stack applications and conducted software reviews during training.

Completed an intensive FullStack Web Development program emphasizing API integrations, full-stack application development, and collaborative remote deployment.