Jatae Jeter

I’m a technical support and operations professional with a decade of hands-on experience across SaaS customer support, knowledge-base development, workflow documentation, and cross-functional escalation resolution. I’ve built and deployed internal systems that improve team communication at scale, and I bring deep technical curiosity—from self-directed homelab work to scripting and containerization—to every problem I touch.

I thrive in asynchronous, ticket-driven environments where autonomous problem-solving and quality written communication matter most. Early in my SaaS support career, I resolved 20–30 daily tickets with Zendesk, earned a fast promotion for a cross-platform bug engagement with engineering, and helped close a 6-week remediation sprint after auditing thousands of account records. In operations-focused leadership, I identified a communication bottleneck, built a Slack-integrated knowledge base for instant protocol and safety lookup, and rewrote treatment protocols and SOPs during a high-ambiguity launch. I also run my own multi-service wellness and education business, troubleshooting onboarding, scheduling, and platform access in real time while keeping clients supported through clear technical guidance.