Juan Cortez
@juancortez
Technical Support and Implementation Specialist, delivering reliable troubleshooting, API workflows, CMS setups, and QA testing.
United StatesWhat I'm looking for
I’m a Technical Support and Implementation Specialist with experience in customer support, digital data flow operations, troubleshooting, and documentation. I’m familiar with JavaScript, React, REST APIs, CMS workflows, and QA testing, and I focus on turning implementation issues into clear, working outcomes.
In freelance technical support and implementation work (2024 to present), I build projects around CMS setup, API workflows, Stripe integrations, QA testing, and technical documentation. I set up external API integrations and automated payment workflows, then wrote the documentation and ran QA to speed up manual work using AI-assisted automation.
Earlier, I managed digital data flow operations and reviewed file specifications at Roundabout Entertainment (October 2022 to July 2023), verifying routing details and documenting issues during transfers to support accurate delivery of media and data assets. Alongside this, I’ve delivered high-volume customer support and issue de-escalation in fast-paced environments, and I’ve completed Computer Science coursework through Glendale Community College.
Experience
Work history, roles, and key accomplishments
Technical Support & Implementation
Freelance
Jan 2024 - Present (2 years 5 months)
Built CMS setup and API workflow projects, including Stripe integrations, QA testing, and technical documentation. Set up external API integrations and automated payment workflows, and used AI-assisted automation to speed up manual tasks.
Customer Service Team Member
Whole Foods Market
Jan 2015 - Present (11 years 5 months)
Provided high-volume customer support and de-escalated issues in a fast-paced environment. Maintained organized, on-track daily work to support team operations.
IoT C Operator, Data Flow
Roundabout Entertainment
Oct 2022 - Jul 2023 (9 months)
Managed digital data flow operations by reviewing file specifications and verifying routing details. Supported accurate transfer of media and data assets and documented issues during transfers.
Education
Degrees, certifications, and relevant coursework
Glendale Community College
Computer Science
2015 - 2019
Completed computer science coursework at Glendale Community College from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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