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shobitha sk

@shobithask

I lead high-volume e-commerce operations, improving quality, productivity, and delivery across multi-LOB client accounts.

India

Message

What I'm looking for

I'm looking to lead high-volume operations where I can improve quality, productivity, and scalable delivery through data-driven process improvement, workforce planning, and strong client collaboration.

I lead e-commerce operations at Kriya Nextwealth, managing UK and Europe accounts across Product Matching, SKU Price Extraction, Article Assignment, Search Relevance, Ad Relevance, and quality evaluation workflows.

I oversee 70+ associates and govern SLA and KPI performance for 60K+ monthly SKU deliveries. I improved internal quality from 94% to 97% through structured reviews, audit calibrations, and targeted coaching.

Previously, I led Catalogue Content Acquisition operations and increased productivity by 26.1% while sustaining 99.5% internal audit accuracy. I also delivered a 13.6% Average Handling Time reduction while maintaining 98.5% internal quality.

I build scalable processes through SOPs, process maps, dashboards, workforce planning, client coordination, and continuous improvement. I bring hands-on catalogue domain knowledge and a focus on accurate, compliant, high-volume delivery.

Experience

Work history, roles, and key accomplishments

Current

Team Lead Operations

Current

Kriya Nextwealth Pvt. Ltd.

Jul 2025 - Present (1 year 2 months)

Leading UK and Europe accounts, managing 70+ associates across multiple lines of business including Search Relevance, Product Matching, and SKU Price Extraction. Improved quality from 94% to 97% and scaled operations from 20K to 80K SKUs.

Operations Management SLA and KPI Management Product Matching SKU Price Extraction Article Assignment Search Relevance Ad Relevance Assessment LUMI Interest Policy and Filter Quality Evaluation Team Leadership Client Communication Process documentation ISO 27001 ISMS QMS Data Analysis Excel

Assistant Team Lead

Kriya Nextwealth Pvt. Ltd.

Apr 2024 - Jul 2025 (1 year 3 months)

Managed end-to-end operations for Europe accounts and Catalogue Content Acquisition, overseeing teams of up to 50 associates. Increased productivity by 26.1% and maintained 99% SLA compliance.

Operations Management SLA and KPI Management Product Matching SKU Price Extraction Article Assignment Catalogue Content Acquisition Team Leadership Client Coordination Process Improvement Excel

Quality Controller

Kriya Nextwealth Pvt. Ltd.

Jun 2023 - Mar 2024 (9 months)

Delivered sustained 98%+ quality in catalogue content acquisition and acted as Subject Matter Expert to improve product knowledge and audit criteria. Recognized as Best Performer in December 2023.

Quality Assurance Catalogue Content Acquisition Subject Matter Expertise Audit Criteria Process Improvement

Education

Degrees, certifications, and relevant coursework

Enhelion Knowledge Ventures

Cyber Laws Certification, Cyber Laws

2021 - 2021

Completed a Cyber Laws Certification in 2021.

SASTRA Deemed to be University

Bachelor of Commerce and Bachelor of Laws (Hons.), Commerce and Law

2016 - 2021

Activities and societies: Organizer and part of legal aid camps and moot court competitions; completed internships at District Courts, High Courts, and NCLTs.

Pursued a Bachelor of Commerce and Bachelor of Laws (Hons.) with relevant coursework in Laws, Accounting, Business, and Marketing. Completed internships at District Courts, High Courts, and NCLTs, and participated in legal aid camps and moot court competitions.