At Amazon, I managed Tier-1 vendor accounts for Apple, Samsung, and Lakmé across international marketplaces. Structured QA and process improvements helped drive 35% GMS growth and reduce catalog defects by 60%.
I identified a manual bottleneck across 10 EU marketplaces and coordinated workflow automation with the tech team through rollout. The process handled about 10 lakh ASINs monthly and saved an estimated 301 hours per month.
Earlier, I streamlined recurring reports with Excel macros and helped improve catalog content quality. I also trained associates, resolved escalations, and contributed to process improvements using Six Sigma and Kaizen.
