I’m looking for a stable role where I can both contribute my existing expertise and continue to grow professionally. Having worked closely with C-level leadership in fast-paced startup environments, I understand what truly drives business value and what makes an employee indispensable.
Looking for a job
Shads User
@shads_india
Senior Operations Manager at Quicklly Inc Pvt Ltd, managing e-commerce fulfillment and resolving customer escalations.
IndiaWhat I'm looking for
At Quicklly Inc Pvt Ltd, I managed day-to-day operations for the e-commerce platform, including order processing, fulfillment, cancellations, and refunds. I also supported the CEO with calendar management and meeting coordination, and worked with vendors to resolve operational issues.
At WNS Global Services, I managed workflows and resource allocation to meet SLAs, while handling stakeholder escalations and monitoring productivity. Earlier, at Vision Info Solutions, I led a 14-member chat support team and completed two Six Sigma Green Belt projects.
Experience
Work history, roles, and key accomplishments
QL
Senior Manager Operations
Quicklly Inc Pvt Ltd
Nov 2023 - Apr 2025 (1 year 5 months)
Managed day-to-day operations of the e-commerce platform, provided direct support to the CEO, and oversaw order processing, fulfillment, cancellations, and refunds. Led cross-functional teams and improved customer experience by resolving escalated complaints.
Managed workflow and resource allocation to meet SLAs, drove quality and efficiency, and handled internal and external stakeholder escalations. Conducted annual appraisals and performance reviews.
LL
Operations Manager
LeadMint Pvt Ltd
Feb 2020 - Feb 2022 (2 years)
Supervised overall operations planning and team performance, owned service delivery, quality, and productivity targets, and managed client onboarding and campaign go-live. Reviewed reports and attended weekly client calls.
LL
Assistant Production Manager (Roto)
Legend Artists Pvt Ltd
Jan 2019 - Dec 2019 (11 months)
Oversaw production planning, delivery schedules, and resource utilization, and conducted daily coordination meetings with supervisors and team leads. Acted as liaison between production and creative teams.
VS
Team Lead
Vision Info Solutions
Nov 2014 - Apr 2018 (3 years 5 months)
Led a 14-member chat support team, conducted performance reviews and training needs assessments, and mentored team members. Completed 2 Six Sigma Green Belt projects and prepared operational reports using Excel and Power BI.
Managed shipping and logistics operations, led a team of 55 associates, Lead Coaches, and SMEs, and oversaw queue management from shipping instruction to draft Bill of Lading. Handled customer escalations and drove process improvements.
Managed teams across multiple projects, worked onsite with the World Health Organization (WHO) in Geneva, Switzerland, and transitioned the WHO Vitamin & Mineral Nutrition Information System project. Trained teams for seasonal and turnkey projects.
Education
Degrees, certifications, and relevant coursework
AS
Allana Institute of Management Sciences
MBA, Management
Pursued an MBA at Allana Institute of Management Sciences.
University of Pune
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce at the University of Pune.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
121k-600k INR
Job categories
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